We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in the hospitality sector, specifically focusing on resorts in Tamil Nadu. The ideal candidate will have a passion for providing exceptional customer service and ensuring that guests have a memorable experience during their stay.

Role Summary: As a Customer Service Executive, you will be the first point of contact for our guests, responsible for addressing inquiries, resolving issues, and providing information about our resort services.

Your role is crucial in maintaining high standards of customer satisfaction and fostering a welcoming environment.

Key Responsibilities

- Greet and assist guests upon arrival, ensuring a warm and friendly welcome.
- Respond to guest inquiries via phone, email, and in-person, providing accurate information about resort amenities and services.
- Handle guest complaints and feedback with professionalism, aiming for swift resolution and guest satisfaction.
- Collaborate with other departments to ensure seamless service delivery and enhance the guest experience.




- Maintain knowledge of resort offerings, local attractions, and events to provide guests with relevant information.
- Assist in the coordination of special requests and arrangements for guests, ensuring their needs are met.
- Participate in training sessions to improve customer service skills and stay updated on resort policies.

Required Skills

- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and a customer-oriented mindset.
- Previous experience in hospitality or customer service is preferred.
- Knowledge of resort operations and local attractions is a plus. If you are passionate about hospitality and enjoy working with people, we encourage you to apply for this exciting chance to be part of our team. Your contribution will play a vital role in creating unforgettable experiences for our guests.

This job is provided by Shine.com

📌 Customer Service Executive - Hospitality (Chennai)
🏢 EduRun Group
📍 Chennai