About the job

About us

EduGet, ImmiGet and Vplace help students, migrants, employers and education providers connect across borders with confidence. EduGet and ImmiGet guide students and migrants; Vplace delivers workforce solutions for employers. We have branches across the globe and need a creative mind to speak to all our audiences.

Location: Ahmedabad

The role

We are looking for a highly motivated, customer-focused and proactive Customer Support Executive with excellent communication skills and the ability to manage customer enquiries, resolve concerns and deliver a positive customer experience.

The ideal candidate should have experience in customer support, international calling or service operations, with the ability to communicate professionally with students, parents, migrants, clients and other stakeholders. The candidate should be empathetic, patient, solution-oriented and capable of managing multiple customer interactions while ensuring timely resolution and customer satisfaction.

Key Skills & Responsibilities

Customer Support Experience: Proven experience in domestic or international customer support, inbound and outbound calling, customer service operations or client relationship management.

Multilingual Communication: Excellent fluency in Gujarati, Hindi and English, with the ability to communicate confidently and professionally with customers from diverse backgrounds. Knowledge of Marathi will be an added advantage.

Customer Query Management: Handle incoming customer calls, emails, WhatsApp messages and other communication channels. Understand customer concerns, provide accurate information and ensure timely resolution of queries.

Customer Relationship Management: Build and maintain positive relationships with students, parents, clients and other stakeholders through professional, empathetic and consistent communication.

Query Resolution & Problem-Solving: Understand customer issues,



identify the root cause and provide appropriate solutions. Coordinate with relevant departments for queries requiring additional support or escalation.

International Customer Coordination: Ability to communicate professionally with customers across different countries, cultures and time zones, maintaining a customer-friendly and service-oriented approach.

Student & Client Assistance: Provide guidance on general admission processes, application updates, documentation requirements, consultation appointments and service-related queries, in coordination with the respective departments.

Follow-ups & Case Management: Proactively follow up with customers regarding pending queries, application updates, documentation requirements and unresolved concerns. Ensure every interaction is tracked and taken through to closure.

CRM & Communication Management: Maintain accurate customer records, call logs, interaction histories, feedback and query status in CRM systems. Ensure all customer interactions and follow-ups are properly documented.

Service Quality & Customer Satisfaction: Maintain high standards of customer service, demonstrate patience and professionalism, and ensure customers receive clear, timely and accurate responses.

Cross-Department Coordination: Coordinate with admissions, counselling, visa processing, sales, accounts and other internal teams to ensure customer queries are addressed efficiently.

Complaint Handling & Escalation: Handle customer complaints and difficult conversations professionally.



Identify issues requiring management intervention and escalate them with proper details and relevant communication records.

Service Reporting & Performance Tracking: Maintain daily call records, customer query reports, pending case trackers, follow-up records and customer feedback. Monitor response time, resolution time and customer satisfaction levels.

Process Compliance & Information Accuracy: Follow approved communication guidelines, company SOPs and customer service processes. Ensure accurate information is shared and avoid making commitments beyond authorised responsibilities.

Independent Execution: Take ownership of assigned customer queries and responsibilities, manage priorities effectively and ensure timely completion without constant supervision.

We are looking for someone who has:

- 1–4 years of experience in customer support, international call centres, customer service or client relationship management.
- Excellent verbal and written communication skills in Gujarati, Hindi and English. Marathi will be an added advantage.
- Strong interpersonal skills with the ability to handle different types of customers and situations.
- Experience handling inbound and outbound calls, emails, WhatsApp enquiries and customer interactions.
- Good problem-solving, listening, conflict-resolution and complaint-handling skills.
- Familiarity with CRM systems, customer databases, Excel and communication tools.
- Ability to manage multiple customer queries and follow-ups simultaneously.
- Strong customer orientation, patience, empathy and a positive attitude.
- Ability to work with defined service KPIs, response-time expectations and customer satisfaction targets.
- Strong coordination skills and the ability to work with multiple internal departments.
- A proactive, responsible and solution-oriented approach with a robust sense of ownership.

📌 Customer Sales Officer (Ahmedabad)
🏢 Eduget Global
📍 Ahmedabad