Company Description PInterview is an innovative online platform focused on delivering high-quality interview practice and learning experiences, particularly for management consulting roles. The company offers live online mock interviews via video and phone, helping students and professionals strengthen their interview skills and prepare for real-world hiring processes.

By connecting users with industry professionals and domain experts around the globe, PInterview provides personalized, one-to-one coaching and career consulting services. The organization is committed to reshaping how job seekers and future leaders prepare for interviews, enabling them to reach their full potential through expert guidance and practical training.

Role Description The Customer Relationship Management Specialist is a full time remote role responsible for managing and optimizing interactions with PInterview’s users and partners. This role involves overseeing CRM tools and processes, maintaining accurate customer records, and tracking key metrics to improve user engagement and satisfaction.

The specialist will respond to user inquiries, support onboarding, and provide proactive communication to ensure a smooth experience throughout the mock interview and coaching journey. Daily tasks include coordinating with sales and coaching teams, identifying opportunities to enhance service quality,



and supporting small projects aimed at improving customer experience and platform adoption. The role also involves gathering feedback, analyzing user trends, and collaborating with management to refine customer relationship strategies.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and client service skills, including experience working with CRM platforms or databases.
- Candidates should possess excellent Communication skills, with clear written and verbal abilities to interact with users, coaches, and internal teams.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and recommend improvements to processes and user experience.
- Candidates should possess Sales and relationship-building skills to support user acquisition, retention, and cross-functional collaboration with sales teams.
- Candidates should possess basic Project Management skills to coordinate small initiatives, manage timelines, and support implementation of CRM enhancements.
- Additional beneficial qualifications include prior experience in EdTech, coaching, or consulting environments; familiarity with online platforms and remote collaboration tools; and a user-centric mindset focused on continuous improvement.
- A bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience, is preferred.

📌 Customer Relationship Management Specialist (Delhi)
🏢 PInterview
📍 Delhi