- Handle customer queries and provide timely resolutions.
- Maintain customer records and update CRM databases.
- Follow up with customers regarding services and feedback.
- Coordinate with internal teams to ensure smooth customer service.
- Manage customer complaints and maintain good relationships.
- Ensure proper documentation and regular follow-ups.
Requirements:
- Graduate in any discipline.
- Positive communication and interpersonal skills.
- Basic knowledge of MS Excel and CRM software.
- Good coordination and problem-solving skills.
- Relevant CRM or customer service experience preferred.
Interested candidates can share their updated resumes.