WE’RE HIRING | CUSTOMER JOURNEY ADVISOR | ORN JOURNEYS

? Location: Bengaluru

? Experience: 2+ years of relevant experience in Travel Sales / Holiday Package Sales

? Employment Type: Full time | On-site

? Function: Sales & Customer Experience

Are you passionate about travel, customer interaction, and sales? Join ORN Journeys as a Customer Journey Advisor and help travellers discover, plan, and experience memorable journeys.

? About ORN Journeys

ORN Journeys is reimagining travel by bringing together mobility, stays, journeys, local operations, technology, and customer support into one connected travel ecosystem. Our goal is to make travel simpler, more accessible, and more reliable.

✈️ About the Role The Customer Journey Advisor is a premium, customer-facing sales role where you will guide customers from their first enquiry through booking, pre-departure preparation, travel support, and post-trip engagement.

You will be the primary point of contact, helping customers choose the right travel experiences while building lasting relationships.

Key Responsibilities

Understand customer travel requirements, preferences, budgets, and expectations.

Recommend suitable travel products, holiday packages, and customized itineraries.

Explain itineraries, package inclusions, pricing, visa requirements, documentation, and payment processes.

Handle inbound and outbound customer calls.





Follow up with interested customers and convert enquiries into confirmed bookings.

Maintain accurate customer information and follow-up activities in the CRM.

Coordinate with product and operations teams to ensure smooth customer fulfilment.

Support pre-departure readiness and resolve customer queries.

Build customer relationships and identify repeat-travel and referral opportunities.

✅ Who We're Looking For

Candidates from a Travel & Tourism educational background.

Minimum 2+ years of experience in travel sales, holiday package sales, or travel consulting.

Strong hands-on experience in selling Europe holiday packages.

Candidates with additional destination sales experience in Japan or Australia will be preferred.

Excellent spoken English and robust communication skills.

Kannada, Hindi, and other regional languages are an advantage.

Confident, persuasive, and customer-focused approach.

Comfortable with sales targets, follow-ups, and CRM tools.

Strong organizational skills and attention to detail.

- Willingness to work from our Bengaluru office.

Important: Candidates must have practical experience selling Europe holiday packages. Japan and Australia destination sales experience will be an added advantage.

? Interested candidates

Vinusha | HR – ORN Journeys

? (phone hidden)

📌 Customer Journey Advisor (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru