About Eastern Book Company The EBC Group is India's Largest Legal Information Technology (IT) Provider - in Print, Desktop and Portable Devices. We are one of the most recognised legal-technology brands in the country on a mission to provide very high quality information and technology solutions to our customers.

EBC has many first innovations in this sector, including India’s largest legal ecommerce platform, the EBC Webstore; the EBC Reader, India's most advanced legal eLibrary and EBC Learning, an online learning platform.

With branches in over 8 Indian cities, the company is the publisher of India’s leading law report, Supreme Court Cases and the SCC Online range of databases.

You can view the detailed company profile on http://ebc.co.in/

Location: Lucknow

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We are looking for an experienced trainer who can develop and enhance the customer interaction skills of our employees, particularly those handling customers over calls and other communication channels.

The role will focus on improving how employees communicate, understand customer behaviour, build rapport and positively influence customer decisions.

Key Responsibilities:

- Train employees on effective verbal communication, articulation, voice modulation, tone, pace and clarity of speech.
- Develop the ability to understand customer psychology, behaviour, expectations and buying patterns.




- Train employees in persuasive communication, influencing techniques and relationship building.
- Improve listening skills, empathy and the ability to handle different types of customers.
- Coach employees on handling difficult conversations, objections, complaints and challenging customers.
- Conduct individual assessments to identify communication gaps, followed by personalised coaching.
- Monitor customer interactions and provide constructive feedback to improve effectiveness.
- Conduct role plays, mock calls and practical training exercises to evaluate improvement.

Requirements:

- Graduate in any discipline; relevant certifications in behavioural training, communication or soft skills will be an advantage.
- 2–5 years of experience in corporate training, behavioural training, communication skills or soft skills training.
- Excellent command over English and Hindi.
- Solid understanding of customer psychology, human behaviour and persuasive communication.
- Excellent presentation, coaching and interpersonal skills.
- Experience in training customer-facing or telesales teams will be preferred.

Interested candidates can share their updated CV at [email protected] or visit us at Eastern Book Company (EBC), 34 Lalbagh, Lucknow- 226001 (Interview Timings: 10: 00 a.m. to 5:00 p.m.).

📌 Customer Communication & Behavioural Trainer (Lucknow)
🏢 Eastern Book
📍 Lucknow