Dear Aspirants,

Greetings from Digitide Solution Private Ltd!!!

Mega Walk-In Interview || Customer Care Executive (Inbound Voice Process)

Role & responsibilities

· Handle inbound customer inquiries via phone, email, and chat.

· Resolve issues promptly while adhering to service level agreements.

· Document interactions in the CRM system accurately.

· Escalate complex cases to appropriate teams.

· Provide product knowledge and guidance to customers.

· Identify trends and suggest process improvements.

· Meet daily and weekly performance metrics.

· Participate in training and knowledge‑sharing sessions.

· Maintain professionalism and empathy in all communications.

Preferred candidate profile

· Qualifcation: Undergraduate/Graduate.

· Languages: Tamil/Telugu/Kannada/Malayalam.

· Positive communication skills.

· Basic computer knowledge.

· Willingness to work in shifts.

· Immediate joiners preferred.

Location:

Manchester Square,

No. 12/5 (1st Floor) & No. 2/1 (2nd Floor),

Puliyakulam Road,

Opposite Kidney Centre, Coimbatore, Tamil Nadu – 641037

For more details contact,

HR Rihana - (phone hidden)

📌 Customer Care Executive (Coimbatore)
🏢 Digitide Solutions
📍 Coimbatore