Job Title: Customer Care & E-commerce Sales Executive

Experience: 3–6 years

Location: Ludhiana, Punjab

Education: Any Graduate (BBA / B.Com / Mass Communication preferred)

Industry: FMCG / Food Processing / Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Key Skills: Customer Care, Customer Support, Abandoned Cart Recovery, E-commerce, Shopify, Online Sales, Sales Analysis, Competitor Analysis, MS Excel, Google Sheets, WhatsApp Business, Tele Sales, Complaint Handling, Communication Skills

Key Responsibilities:

- Handle customer queries and complaints on phone, WhatsApp, email, website chat and social media
- Coordinate with dispatch, courier and outlets to resolve order issues quickly
- Follow up daily on abandoned carts on our website and convert them into orders
- Track competitor prices, products, offers and festival campaigns, and share a weekly report
- Prepare daily and weekly online sales reports (orders, revenue, AOV, top products, repeat customers)
- Suggest offers, combos and campaigns to grow online sales




- Work with the marketing team on WhatsApp and social media campaigns
- Follow up with existing and corporate customers for repeat orders
- Collect customer reviews and maintain a complaint log

Requirements:

- Graduate with a minimum of 3 years' experience in customer care, tele-sales or e-commerce
- Excellent spoken Hindi, Punjabi and English
- Good written communication for WhatsApp and email
- Working knowledge of MS Excel / Google Sheets (filters, basic pivot tables)
- Familiarity with Shopify, WhatsApp Business and Instagram; marketplace experience is a plus
- Comfortable making outbound sales calls and working towards targets
- Willing to work extra hours during festive seasons

Salary & Advantages:

PF/ESI

Meal provided

25% Bonus and 8 to 10% Increment Yearly

9 hours shift with monthly 4 offs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Care & E-commerce Sales Executive (Ludhiana)
🏢 Sharman Jain sweets
📍 Ludhiana