Company Description Louis Philippe (Madura Garments) is a well-known textiles and apparel brand with operations across India, recognized for its focus on quality and contemporary fashion. The company combines strong retail presence with a commitment to delivering refined clothing and a premium in-store experience. Team members are encouraged to uphold high standards of customer service and product knowledge.

Joining Louis

Philippe offers the opportunity to work in a dynamic retail environment with qualified growth potential.

Role Description The Customer Care Assistant role is a full-time, in office position based in Chennai. The role involves greeting customers, understanding their needs, and assisting with product selection to ensure a positive shopping experience.

Responsibilities include handling queries and complaints, providing accurate information on products, offers, and store policies, and supporting customer service processes at the billing and exchange counters.

The Customer Care

Assistant will also help maintain store appearance,



coordinate with the sales and inventory teams, and follow company guidelines for customer satisfaction and brand representation.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries and resolve issues effectively.
- Candidates should possess solid Communication and Interpersonal Skills to engage with diverse customers and collaborate with team members.
- Candidates should possess a focus on Customer Satisfaction, with the ability to understand customer needs and ensure a positive store experience.
- Basic proficiency in English and local languages, with clear spoken communication.
- Previous experience in retail, textiles, or apparel customer-facing roles is an advantage.
- Ability to work flexible hours, including weekends and holidays, as per store requirements.
- Attention to detail, professional appearance, and a customer-first mindset.

📌 Customer Care Assistant (Chennai)
🏢 louis philippe (madura garments)
📍 Chennai