:

NOC / WAN position – Systems Engineer

Responsibilities:

- 24x7 support.
- Support day-to-day network activities, including:
- Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.

- Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.

- Maintain consistent IOS release on network devices.

- Ensuring continuous operation of servers and services.

- Support for Converged Networks Troubleshooting of all network and system related problems.

- Update Smart Net information for Cisco network devices.

- Respond to incoming tickets, troubleshoot, and escalate, if necessary.

- Work with Cisco TAC as and when required.

- Analyze and resolve network hardware and software connectivity issues.

- Maintain an accurate inventory of all network equipment, circuits, IP addresses.

- Maintain accurate network diagrams and associated documentation.

- Develop a triage and problem-resolution process.

- Standard Report Generation





- Interfacing with other teams to scope & get required inputs for troubleshooting.

- Maintain SLA monitoring and compliance reporting.

- Escalating issues to next level as per define procedures.

- Adherence and compliance to the defined processes and tasks assigned.

- End user interaction for network issues

- CCNA certified candidate is preferred.

- Hands on experience on Cisco ISE, Palo Alto, Global Protect VPN, Netbox, thousand-eyes monitoring tool, Zenoss Monitoring tool would be an added advantage.

- Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s

- Should have command on verbal and written English language,

- Collaboration, communication, and interpersonal skills.

- Documenting processes and maintaining knowledge base article in the ticketing system.
- Position open to work – Saturday Sunday Fix and three days a week (24*7 project) Working would be 40 hours a week.

📌 CORE NETWORKING-ROUTING & SWITCHING - CISCO (Pune)
🏢 Zensar
📍 Pune