Company Description Go-Grab is developing campus-first smart micro-retail infrastructure for locations where people in India study, work, and spend time. Its cashless vending network offers convenient access to snacks, beverages, and everyday essentials without queues and beyond conventional store hours. Each machine is supported by a robust operations layer that manages digital payments, inventory visibility, tailored product assortments, replenishment, and customer support.

Go-Grab serves educational institutions, offices, and other high-footfall locations, as well as FMCG and D2C brands seeking measurable product discovery and distribution. The company also partners with entrepreneurs and businesses interested in smart vending-machine ownership and automated retail solutions.

Role Description The Cluster Manager role is a full-time, on-site position based in the Greater Vadodara Area.

The Cluster

Manager oversees day-to-day operations of vending machines and micro-retail points within an assigned cluster, ensuring high availability, accurate inventory, and reliable cashless transactions.

Responsibilities include coordinating replenishment schedules, supervising field and support teams, monitoring performance metrics, and resolving operational or customer-service issues in a timely manner. The role also involves collaborating with partner locations, implementing location-relevant assortments, maintaining compliance with company standards,



and supporting new installations or expansions.

The Cluster

Manager is expected to provide regular reporting, drive process improvements, and contribute to a consistent and positive user experience across all sites in the cluster.

Qualifications

- Operations management and field coordination skills, including experience handling multi-site or cluster-based responsibilities.
- Robust analytical and problem-solving abilities for monitoring performance data, inventory levels, and service quality.
- Proficiency with digital tools, dashboards, and basic tech troubleshooting related to cashless payments and smart vending systems.
- Relationship-management and communication skills for working with institutional partners, vendors, and internal teams.
- Ability to plan routes, manage logistics, and optimize replenishment schedules in high-footfall environments.
- Experience in retail, FMCG, or facilities management is beneficial; prior exposure to automated or technology-enabled retail is a plus.
- Comfort working on-site and in the field, with readiness to travel within the Greater Vadodara Area as required.
- Bachelor’s degree in business, operations, supply chain, or a related field preferred; relevant work experience may substitute.
- Demonstrated ability to work independently, prioritize tasks, and maintain high standards of integrity and customer focus.

📌 Cluster Manager (Vadodara)
🏢 Go-Grab
📍 Vadodara