Company: Bozzocabs Pvt. Ltd.

Location: Hyderabad, Telangana, India

Employment Type: Full-time

Experience: 3–7 years (relevant experience preferred)

Role: City Operations Head – End-to-End Ownership

About Bozzo Cabs

Bozzo Cabs is a mobility startup building a transparent ride-hailing platform designed to serve both drivers and customers.

We are preparing for our Hyderabad market rollout, starting with Bike and Auto services, with a long-term vision to expand across India.

We are looking for a highly responsible, execution-oriented City Operations Head who can take complete ownership of Hyderabad's ground operations, build the operational team, execute field activities from real-world app testing and driver onboarding to pilot execution and city launch.

Role Overview

This is a hands-on leadership role, not a desk-only management position.

The selected candidate will be responsible for building and executing Bozzo's entire Hyderabad ground operations from the initial testing stage through pilot launch and city-level expansion.

You will be expected to independently plan, execute, monitor and improve all operational activities on the ground.

You must be comfortable visiting driver locations, interacting directly with drivers and customers, managing field teams, solving operational problems and coordinating with the product and technical teams.

Key Responsibilities

- End-to-End Field Operations
- Take complete ownership of Bozzo's Hyderabad field operations.
- Plan and execute daily, weekly and monthly operational activities.
- Identify suitable driver acquisition locations, transport hubs, auto stands and high-demand areas.
- Build operational processes from scratch.
- Personally supervise field activities and ensure execution.
- Identify operational challenges and resolve them independently.
- App Testing & Pilot Execution
- Take responsibility for real-world testing of both Bozzo Customer and Driver applications.
- Coordinate testing with real bike and auto drivers and customer testers.
- Test the complete booking journey, including registration, document submission, driver approval, online/offline status, ride requests, acceptance, pickup, trip completion and payments.
- Identify app bugs, technical issues and operational gaps.
- Maintain a structured bug-tracking and issue-escalation process.
- Coordinate with developers and ensure reported issues are followed through to resolution.
- Conduct repeat testing after fixes.
- Ensure operational readiness before expanding the pilot.
- Driver Acquisition & Onboarding




- Develop and execute a driver acquisition strategy for Hyderabad.
- Recruit genuine bike and auto drivers through field activities, referrals and local networks.
- Personally interact with drivers and explain Bozzo's business model.
- Build and manage a driver onboarding team.
- Ensure proper registration, document collection, verification and activation.
- Develop strategies to convert registered drivers into active drivers.
- Build strong relationships with drivers and address their concerns.
- Monitor driver activation, retention, online availability and completed rides.
- Driver Engagement & Retention
- Understand driver expectations, challenges and earning concerns.
- Explain subscription and platform-fee models transparently.
- Design practical driver engagement and retention initiatives.
- Monitor driver activity and identify reasons for inactivity.
- Build driver referral and local community networks.
- Handle escalations, complaints and operational disputes.
- Customer Acquisition & Ground Operations
- Develop offline customer acquisition strategies.
- Identify high-potential customer segments, including office commuters, students and daily travellers.
- Plan customer onboarding campaigns and local promotions.
- Coordinate customer testing and collect feedback.
- Monitor booking experience, cancellations, pickup issues and customer complaints.
- Improve customer experience and repeat usage.
- Team Building & Management
- Recruit and manage field executives and onboarding personnel.
- Assign daily targets, territories and responsibilities.
- Train team members on the Bozzo applications and operational procedures.
- Conduct daily reviews and weekly performance assessments.
- Monitor individual productivity and field execution.
- Build a disciplined and accountable ground operations team.
- City Launch & Expansion
- Prepare a practical Hyderabad pilot-launch plan.
- Identify suitable launch zones and operational coverage areas.
- Develop driver supply and customer demand strategies.
- Ensure sufficient active driver availability in targeted locations.
- Plan operational incentives within approved budgets.
- Establish launch processes,



escalation systems and support coordination.
- Monitor city performance and recommend expansion based on actual results.
- Reporting, Budget & Performance Management
- Prepare daily, weekly and monthly operational reports.
- Manage field operations within approved budgets.
- Track driver acquisition costs and activation rates.
- Monitor completed rides, cancellations, driver retention and customer acquisition.
- Identify operational inefficiencies and propose improvements.
- Report progress, challenges and key decisions to the Founder & CEO.

Required Experience & Skills

- 3–7 years of relevant experience in mobility, ride-hailing, fleet operations, logistics or hyperlocal operations.
- Previous experience with companies such as Uber, Ola, Rapido, Namma Yatri or similar mobility platforms is strongly preferred.
- Experience in city operations, driver acquisition, fleet onboarding or ground operations.
- Proven ability to build and manage field teams.
- Strong understanding of driver onboarding and ride-hailing operations.
- Experience handling operational escalations and customer/driver issues.
- Ability to manage field execution independently.
- Strong problem-solving and decision-making skills.
- Good communication and team leadership abilities.
- Comfortable with field travel across Hyderabad.
- Telugu and Hindi communication skills preferred; English required.

What We Expect From You

We are looking for someone who:

- Takes ownership instead of waiting for instructions.
- Can build ground operations from zero.
- Is willing to work directly in the field.
- Can recruit, train and manage a team.
- Can independently execute operational plans.
- Understands the realities of driver acquisition and customer demand.
- Can work in a startup environment with limited resources.
- Is accountable for measurable outcomes, not just activities.

Works closely with

- Product & Technology Team
- Driver Onboarding Team
- Customer Operations Team
- Marketing & Growth Team

Equity & Revenue-Sharing Opportunity

This is an opportunity to join Bozzo Cabs at an early stage in a key leadership position.

Equity participation chance as part of the Senior Management team, subject to mutual agreement and formal documentation.

Revenue-sharing arrangement linked to the role, responsibilities and agreed contribution.

Equity structure, vesting terms, revenue-sharing percentage and other financial terms will be discussed during the interview or a personal meeting.

📌 City Operations Head (Hyderabad)
🏢 Bozzo
📍 Hyderabad