Chief Of Staff ( Delivery & Operations)

About CombineHealth

CombineHealth builds AI employees for US healthcare revenue cycle management: Amy (coding), Mark (billing), Adam (A/R follow-up), Rachel (appeals) and Taylor (RCM analytics). Our agents are live at hospitals, ER groups and physician practices across the US, with published results of 98.4% coding accuracy and a 64% reduction in denials.

We sell to US customers and build from Bangalore. You will coordinate client and internal tickets across teams and time zones, making sure each has an owner, a deadline and a clear resolution. Founders can help create tickets; you drive the follow-through.

www.combinehealth.ai

Role snapshot

Title - Chief of Staff (Delivery & Operations)

Reports to - Founders

Location - Bangalore office

Work mode - 4 days in office, 1 day from home

Hours - Daily overlap with US business hours (evening IST)

Experience - 3+ years

What you will own

Ticket triage & assignment (roughly 45%)

- Own the shared queue of client and internal tickets, ensuring every item has clear scope, priority, owner, due date and next step.
- Work with founders and team leads to clarify and prioritize requests. They can help create tickets; you make sure the right people own and act on them.
- Route work across engineering, AI/ML, implementation, coding QA, sales and operations, confirming ownership and realistic timelines.
- Keep ticket statuses, dependencies and handoffs up to date so no request gets lost between teams or after a customer conversation.

Deadline management & escalation (roughly 35%)

- Follow up proactively with ticket owners, track dependencies and flag overdue or at-risk work before customer commitments slip.
- Resolve priority conflicts,



stalled handoffs and disagreements constructively; bring the right people together to agree on a workable plan.
- Escalate urgent customer issues, slipping commitments and decisions beyond your authority to founders or team leads, with a proposed path forward.

Communication & closure (roughly 20%)

- Keep clients and internal stakeholders informed with clear, proactive updates on progress, timelines, blockers and resolutions.
- Run concise ticket reviews and maintain a reliable view of open items, overdue tasks, key risks and decisions needed.
- Close the loop on every request: confirm the work is done, communicate the outcome and ensure the ticket is properly resolved

Your first 90 days

1. Day 30: You understand our customers, teams and escalation paths. A single live queue tracks client and internal tickets with priorities, owners and due dates.
2. Day 60: Tickets are consistently triaged and followed up, blockers are raised early, and stakeholders get updates without founders chasing routine progress.
3. Day 90: The ticket-to-resolution process runs predictably, with clearer ownership, fewer missed deadlines, timely escalations and less founder-led firefighting.

Must-haves

- 3+ years in project management, delivery operations, program management, implementation or customer success at a B2B SaaS,



AI or tech-enabled services company.
- Excellent written and verbal English, with confidence communicating with US customers and internal stakeholders, including difficult conversations about delays.
- A track record of coordinating multiple teams, assigning transparent owners and driving deadlines without formal authority over those teams.
- Strong conflict-resolution skills and sound judgment: you can defuse tension, align competing priorities and know when and how to escalate.
- Highly organized, with rigorous ticket tracking, proactive follow-up, smart prioritization and concise, accurate status updates.
- Comfort working evenings IST for daily US overlap, and discretion with sensitive customer and company information.

Nice-to-haves

- US healthcare exposure: RCM, medical coding, billing, payers or EHRs such as Epic, Cerner or athenahealth.
- Experience at an early-stage startup coordinating directly with founders and cross-functional teams.
- Familiarity with HIPAA and SOC 2 expectations around customer requests and sensitive information.
- Hands-on experience with ticketing and project tools like Jira, Linear, Asana, ClickUp or Notion.

This role is not for you if

- You want a strategy-only or calendar-management role. This job is hands-on ticket ownership, coordination and follow-through.
- You avoid difficult conversations, hesitate to follow up or let unresolved blockers sit without escalating.
- You need fixed 9-to-6 hours or prefer to wait for detailed instructions instead of proactively moving work forward.

How to apply

Send your CV and other details by filling the form: https://forms.gle/Gf5N1Vo2qdLRPt6n9

📌 Chief of Staff (Bengaluru)
🏢 CombineHealth
📍 Bengaluru