Job Title: Quality Analyst

Experience: 0.6 to 3 years

Location: Vashi, Navi Mumbai

Company Overview

At Holistic Group, we are more than builders; we are creators of nature-centric living and customized second homes. From land procurement to designing nature themed gated communities with customized homes using innovative technologies and materials, from building it to managing the property, we curate every step.

Role & Responsibilities:

· Monitor and evaluate inbound/outbound sales calls

· Ensure compliance with quality parameters and sales guidelines.

· Identify training needs and recommend process improvements.

· Handle and manage CRM Software.

· Provide constructive feedback, training and coaching to sales agents.

· Prepare daily/weekly/monthly quality reports and audits.





· Ensure customer satisfaction benchmarks are consistently met.

Preferred Candidate Profile

. Graduate in any discipline

· Robust knowledge of sales processes, telecalling standards, and customer engagement practices

· Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)

· Good analytical and reporting skills to track performance trends and prepare quality reports.

· Ability to evaluate calls, identify gaps, and provide actionable feedback.

· Strong communication and interpersonal skills to collaborate with sales teams and management

📌 Call Quality Analyst (Exp - 0.6 to 3 years) (Navi Mumbai)
🏢 Holistic
📍 Navi Mumbai