Company Description Techiblack – Digital Friend is an IT services and digital marketing company founded in Bikaner, Rajasthan, with a global vision for digital transformation. Built on principles of innovation, client focus, and excellence, the company helps organizations of all sizes harness technology to grow and modernize their operations. Over time, Techiblack has expanded beyond its local roots to establish a network of more than 50 associated offices worldwide.

This global presence enables Techiblack to deliver comprehensive, digitally driven solutions to clients across continents and support their business goals in a rapidly changing market.

Role Description The Call Center Specialist is a full-time, remote role responsible for handling inbound and outbound customer interactions via phone, chat, and email. In this position, the specialist responds to inquiries, provides accurate information about Techiblack’s services, and resolves issues in a timely and professional manner. Daily activities include documenting customer interactions, escalating complex cases to the appropriate teams, and following established procedures to ensure consistent service quality.

The specialist collaborates with colleagues to improve call scripts,



share customer feedback, and contribute to a positive, efficient contact center setting. This role requires maintaining high levels of responsiveness, meeting performance targets, and upholding Techiblack’s standards for courteous, reliable support.

Qualifications

- Candidates should possess solid Customer Support and Customer Service skills, with a focus on empathy, patience, and problem-solving.
- Candidates should possess clear and professional Communication skills, including active listening and the ability to explain information in simple, accurate terms.
- Candidates should possess experience or familiarity with Contact Centers, including call handling, ticketing systems, and basic performance metrics.
- Candidates should possess solid Computer Literacy, including comfort with CRM tools, online communication platforms, and standard office software.
- Relevant skills and qualifications that would be beneficial include prior remote support experience, fluency in multiple languages, ability to work flexible shifts, and a high school diploma or equivalent; additional education in business, communications, or IT is a plus.

📌 Call Center Specialist (India)
🏢 Techiblack - Digital Friend
📍 India