Role & responsibilities

Call Quality Audits

- Audit Presales RM calls to evaluate communication skills, pitching quality, customer engagement, and objection handling.

- Ensure RMs follow the defined calling script and prescribed sales processes.

- Evaluate whether the RM effectively understands buyer requirements and pitches relevant properties.

Process Compliance

- Ensure adherence to the prescribed Presales SOPs and calling guidelines.

- Identify instances of incorrect pitching, unnecessary follow-ups, misleading commitments, and process deviations.

- Ensure RMs follow the correct process while scheduling, rescheduling, and cross-pitching properties.

Visit Conversion

Monitoring

- Evaluate the quality and relevance of scheduled visits.
- Identify gaps in buyer qualification and visit scheduling.

- Analyse reasons for visit cancellations, no-shows, and unsuccessful visits.

- Recommend improvements to increase Schedule-to-Visit (S/V) conversion.

Feedback & Improvement

- Share structured feedback with RMs based on audit observations. Identify recurring performance gaps and coordinate with Team Leaders/ASMs for corrective action.





- Conduct calibration sessions to maintain consistency in audit standards.

- Track improvement in individual RM call quality scores.

Reporting & Analysis

- Maintain daily and weekly audit reports.

- Track audit scores, process deviations, and common error categories.

- Identify recurring issues and share actionable insights with the management team.

- Prepare performance and quality improvement reports.

Preferred candidate profile

- Prior experience in Quality Assurance (QA), Call Auditing, Inside Sales, or Real Estate Presales

- Excellent verbal and written communication skills.

- Strong listening, analytical, and observation skills.

- Positive understanding of sales processes and customer handling.

- Ability to identify process gaps and provide constructive feedback.

- Proficiency in Google Sheets / MS Excel and reporting.

- Strong attention to detail and decision-making ability.

- Ability to work with targets, deadlines, and audit benchmarks.

📌 Call Audit Executive (Bengaluru)
🏢 NoBroker
📍 Bengaluru