Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location:

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

- Reporting Designation: #Reporting Designation#
- Reporting Department: #Reporting Department#

Educational qualifications preferred

#Education and Experience#

- Category: #Category#
- Field specialization: #Field specialization#
- Degree: #Degree#
- Academic score: #Academic score#
- Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s#

Required Training/s: #Required Training/s#

Required work experience

- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#

Job Brief:- AU Small Finance Bank Limited is seeking a agile and experienced professional to lead and manage branch-level banking operations with a strong focus on customer relationship management and sales growth. The role involves driving business development initiatives, ensuring compliance with regulatory standards, and delivering exceptional customer service to enhance the bank's market presence. The ideal candidate will possess a deep understanding of financial products, branch operations, and team leadership within the financial services sector, contributing to the bank's strategic objectives and sustainable growth.Responsibilities:-

- Lead and manage all branch banking operations to achieve sales targets and operational efficiency in alignment with the bank’s strategic goals.
- Develop and maintain strong relationships with customers, understanding their financial needs and providing tailored banking solutions to enhance customer satisfaction and retention.
- Drive business development by identifying new market opportunities, cross-selling financial products, and expanding the branch’s customer base.
- Ensure strict adherence to regulatory compliance, internal policies,



and risk management protocols to safeguard the bank’s interests.
- Supervise, mentor, and motivate branch staff to deliver high-quality service and achieve individual and team performance targets.
- Monitor branch financial performance, prepare regular reports, and implement corrective actions to optimize profitability.
- Collaborate with internal departments such as credit, operations, and marketing to streamline processes and improve customer experience.
- Handle customer grievances promptly and effectively to maintain the bank’s reputation and customer trust.
- Conduct market research and competitor analysis to stay updated on industry trends and adjust branch strategies accordingly.
- Implement and promote digital banking initiatives to enhance service delivery and operational efficiency at the branch level.

Skill:-

- Branch Operations Management
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Regulatory Compliance and Risk Management
- Sales and Business Development
- Team Leadership and Staff Development
- Performance Monitoring and Reporting
- Conflict Resolution and Customer Service
- Market Analysis and Competitor Benchmarking
- Digital Banking Platforms

Preferred Qualifications:-

- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in branch banking or financial services sales with proven leadership capabilities.

Key Performance Indicators: #Key Performance Indicators#

Required Competencies: #Required Competencies#

Required Knowledge: #Required Knowledge#

Required Skills: #Required Skills#

Required abilities

- Physical: #Physical#
- Other: #Other#

Work Environment Details: #Work Environment Details#

Specific requirements

- Travel: #Travel#
- Vehicle: #Vehicle#
- Work Permit: #Work Permit#

Other details

- Pay Rate: #Pay Rate#
- Contract Types: #Contract Types#
- Time Constraints: #Time Constraints#
- Compliance Related: #Compliance Related#
- Union Affiliation: #Union Affiliation#

📌 Branch Relationship Manager Branch Banking (Hyderabad)
🏢 AU Small Finance Bank
📍 Hyderabad