Company Description BAKKA Bags is a design-led B2B bag manufacturer specializing in premium-quality, custom bags that combine smart functionality with a distinct signature look. The company focuses on solving real customer pain points through purpose-driven innovation and intuitive, easy-to-use designs. Every product is crafted with durable materials, minimalist yet purposeful features, and meticulous attention to detail, ensuring long-lasting performance.

BAKKA Bags aims to be the world’s most respected name in custom bag design and manufacturing, partnering with brands that seek aspirational, reliable products rather than ordinary solutions. Its values emphasize problem-solving, unique design, aspirational appeal, purposeful functionality, ease of use, and dependable quality.

Role Description This is a full-time, on-site role based in Vasai for a B2B Lead Management and Customer Relationship Executive. The role involves managing and nurturing B2B leads from initial contact through conversion, including timely follow-ups, qualification of prospects, and maintaining accurate records in CRM systems. The Executive will build and sustain strong relationships with brand partners through regular communication, presentation of product capabilities, coordination of samples, and support throughout the sales cycle.

Daily responsibilities include handling inquiries, preparing proposals and quotations, tracking orders, and collaborating with internal design, production,



and logistics teams to ensure smooth execution of client requirements. The role also includes gathering client feedback, identifying opportunities for upselling or cross-selling, and contributing to continuous improvement of processes and customer experience.

Qualifications

- Candidates should possess strong B2B sales and lead management skills, including prospecting, lead qualification, pipeline management, and follow-up.
- Candidates should possess customer relationship and account management skills, such as stakeholder communication, expectation setting, and long-term client engagement.
- Candidates should possess CRM and documentation skills, including proficiency with CRM tools, data entry accuracy, and basic reporting and tracking.
- Candidates should possess communication and presentation skills, including clear verbal and written communication, negotiation, and the ability to present product features and perks.
- Candidates should possess coordination and organizational skills, with the ability to manage multiple client requirements, prioritize tasks, and work closely with cross-functional teams.
- Relevant experience in B2B sales, client servicing, or customer success, preferably in manufacturing, fashion, accessories, or related industries, is beneficial.
- A bachelor’s degree in business, marketing, commerce, or a related field is preferred, along with strong professional ethics and a customer-centric mindset.

📌 B Lead Management And Customer Relationship Executive (Vasai-Virar)
🏢 BAKKA Bags
📍 Vasai-Virar