MCCHEM TECHNO VISION is a multi-vertical, innovation-driven company working at the intersection of Industrial Automation, AgriTech and Learning & Capability Development.

Our work spans technology-enabled industrial solutions, automation and robotics, agricultural technology and processing ecosystems, and industry-oriented learning and workforce development. We collaborate with technology providers, industry partners and other stakeholders to bring practical solutions to businesses and communities.

We are looking for a technically educated, digitally proficient and highly organised professional to join our team in Dwarka, New Delhi, and support our growing business operations.

About the role

- The Operations & CRM Executive will play an important role in keeping McChem's day-to-day business operations organised and its communication and customer relationship processes running smoothly.
- This is a multi-functional role combining business operations, CRM and lead management, technical-commercial documentation, stakeholder coordination and digital productivity.
- The person will work with internal teams and external stakeholders to track business enquiries and opportunities, maintain accurate records, coordinate communication and support the preparation of professional business presentations and digital communication material.
- A technical engineering background is important, as the role involves working with information relating to industrial automation, technology solutions and other business verticals. We are looking for someone who can understand technical information, communicate professionally and bring structure and ownership to everyday operations.

Key responsibilities

1.

Business

Operations & Documentation Management

- Manage day-to-day back-office operations, business records, correspondence and administrative documentation.
- Maintain organised digital records of business enquiries, proposals, quotations, client information, partner details and other operational documents.
- Support document preparation, version control, information retrieval and timely follow-ups across ongoing business activities.
- Maintain internal trackers, action logs and operational status reports to ensure visibility of pending tasks and commitments.
- Help standardise routine workflows and improve the accuracy, consistency and efficiency of internal processes.

2. CRM, Lead & Business Pipeline Management

- Manage and regularly update the company's CRM system, ensuring accurate customer, prospect, enquiry and business opportunity records.
- Track the lead lifecycle, from initial enquiry and follow-up through opportunity status, quotation coordination and subsequent engagement.
- Maintain CRM hygiene, including data completeness, activity logs, follow-up schedules, lead status and next-action updates.
- Coordinate with internal stakeholders to capture relevant customer requirements and ensure enquiries are directed to the appropriate team or technology partner.
- Generate basic CRM reports and MIS updates covering enquiries, active leads, follow-ups and opportunity pipeline status.

3.



Business Communication & Stakeholder Coordination

- Handle professional email correspondence, telephone enquiries and routine business communication.
- Act as an initial coordination point for customers, technology partners, vendors and other business stakeholders.
- Coordinate the exchange of technical and commercial information, product literature, specifications and supporting documents.
- Follow up on pending enquiries, meetings, documentation and agreed action points.
- Assist in preparing meeting notes, communication briefs and follow-up summaries to ensure continuity in business interactions.

4. Technical & Commercial Coordination Support

- Assist in organising technical and commercial documentation relating to industrial automation, robotics, AgriTech and other company offerings.
- Coordinate the collection and sharing of product information, technical datasheets, partner credentials and other supporting material.
- Support the preparation and tracking of quotations, proposals, presentations and business submissions in coordination with the relevant stakeholders.
- Maintain structured records of partner interactions, customer requirements, proposal status and related documentation.
- Develop familiarity with the company's technology offerings and business verticals to support informed and professional communication.

5. AI-Enabled Productivity & Digital Communication

- Use modern AI tools and productivity applications to improve the efficiency of routine operational, documentation and communication tasks.
- Assist in creating professional presentations, company profiles, business proposals, brochures and other visual communication material.
- Develop and edit graphics and presentation assets using tools such as Canva, Adobe Suite or similar applications.
- Explore practical AI-assisted workflows for research, content preparation, information organisation and everyday business productivity.
- Ensure that all external-facing communication and visual material maintains a consistent, professional company presentation.

6. Cross-Functional Coordination

- Provide coordination support across McChem's Industrial Automation, AgriTech and Learning & Capability Development activities.
- Assist in maintaining schedules, records, stakeholder communication and supporting documentation for business initiatives and assignments.
- Ensure timely information flow and follow-through between internal teams and external partners.

Eligibility & Required Skills

Educational Qualification

- A degree or academic background in Technical Engineering is required.
- Candidates from disciplines such as Mechanical, Electrical, Electronics, Instrumentation,



Production or related engineering streams are encouraged to apply.

Operations &

• Organisational Skills

- Strong ability to manage documentation, records, trackers and multiple ongoing tasks.
- Good working knowledge of MS Office, particularly Excel, Word and PowerPoint, or equivalent productivity tools.
- Attention to detail, data accuracy and structured information management.

CRM &

• Business Coordination

- Working knowledge and practical familiarity with CRM platforms is essential.
- Understanding of lead management, customer databases, follow-up tracking and business pipeline coordination.
- Ability to manage qualified correspondence and coordinate effectively with multiple stakeholders.

Communication &

• Professional Skills

- Strong written and verbal communication skills in English.
- Professional telephone and email etiquette, with the ability to communicate confidently with customers, vendors and business partners.
- Ability to understand technical information and present it in a clear, structured and professional manner.

Digital &

• Creative Skills — Preferred

- Familiarity with AI tools and AI-assisted productivity workflows.
- Practical knowledge of Canva, Adobe Suite or similar graphic design and presentation tools.
- Ability to create visually appealing presentations, business profiles, brochures and other communication material.
- An interest in emerging technologies, industrial automation, robotics, Industry 4.0 and AgriTech will be an advantage.

Personal Attributes

- Highly organised, proactive and dependable, with a strong sense of ownership.
- Comfortable handling multiple responsibilities in a dynamic business environment.
- Quick learner with an interest in technology and continuous improvement.
- Able to work independently while coordinating effectively with a team.

Why Join McChem?

- Gain exposure to diverse business sectors, including Industrial Automation, Industry 4.0, Robotics, AgriTech and capability development.
- Work closely with technology partners and industry stakeholders.
- Develop practical experience in CRM, business operations, technical-commercial coordination and AI-enabled productivity.
- Take ownership of a varied role that combines business coordination with modern digital tools.
- Be part of a growing organisation where initiative, learning and professional contribution are valued.

Compensation: Competitive and commensurate with experience, along with applicable leave and holiday benefits.

How to Apply

Interested candidates can share their updated resume along with a brief introduction highlighting:

- Their technical/engineering educational background.
- Previous experience or familiarity with CRM platforms and business coordination.
- Proficiency in office productivity, AI and graphic design tools.

Email: [email protected] CC: [email protected]

Subject: Application – Operations & CRM Executive

MCCHEM TECHNO VISION is an equal opportunity employer. We welcome candidates who bring curiosity, professionalism, initiative and a willingness to learn.

📌 Back Office Coordinator & Operations Specialist (New Delhi)
🏢 McChem Techno Vision
📍 New Delhi