- Strong understanding of logistics operations (hub, linehaul, last-mile).

- Ability to work in real-time, high-pressure operational environments.

- Good coordination and stakeholder management skills.

- Data-driven mindset with attention to detail.

- Proficiency in MS Excel / Google Sheets and basic reporting tools.

- Effective communication skills (verbal and written).

- Problem-solving and quick decision-making abilities.

Educational Qualification

- Graduate in any discipline (Logistics / Supply Chain preferred).

Experience

- 1-5 years of experience in logistics operations, control tower, or supply chain monitoring roles.

Work Conditions

- 24/7 operations workplace with rotational shifts.

- Ability to handle peak volumes and time-critical escalations.

Key Performance Indicators (KPIs)

- SLA adherence and on-time performance.

- Reduction in operational exceptions and delays.

- Accuracy and timeliness of reporting.

- Effective coordination and closure of escalations.

📌 Associate - Control Tower (Gurugram)
🏢 Delhivery
📍 Gurugram