- Managing an average team size of 3 or more team leaders.
- Client, Customer &
- People Management.
- Drive Performance in the team to achieve KPI’s
- Manage the daily team activities and operations
- Drive Team adherence and manage scheduling
- Managing Escalations (Internal &
- External)
- Run reports & conduct a thorough analysis on the missed KPI’s & draw an effective action plan
- Drive Continuous improvement projects by use of kaizen &
- Lean practices
- Performance management and appraisals of the team
- Conduct weekly reviews & present an action plan to the Management
- Conduct one on one skips with the team
- Feedback and Coaching
- Knowledge management for the team and Quality control
- Apply performance management strategies - Action plans, BQ planning
- Responsible for people/ employee career development

- Education/Experience

- Graduates in any discipline
- Candidates should be from Customer Service background
- Hands on with MS Office tools i.e. Excel, PowerPoint &
- Word
- 3 to 4 years’

experience in team handling with at least 1 year as Sr TL /AM

📌 Assistant Operations Manager (Tamil Nadu)
🏢 ISON XPERIENCES
📍 Tamil Nadu