About the Role

We are looking for a proactive and relationship-driven Account Manager to own a portfolio of small business merchants. The role is focused on nurturing existing client relationships, driving revenue growth through up-sell and cross-sell, resolving merchant issues to prevent transaction disputes, and contributing to market penetration and brand visibility within the payments ecosystem.

What You'll Do

- Maintain a positive relationship with Small Businesses.
- Up-sell and cross-sell other payment solutions to existing clients.
- Maintain relationships by fulfilling clients' requirements.
- Understand gaps and resolve merchant issues to avoid transaction disputes while maintaining transaction growth.
- Execute retention plans for churn merchants on a monthly basis.
- Generate new leads for market penetration in transactions and Gross Monetary Value (GMV); track and analyse root causes for transaction drops and drive resolution.
- Maintain brand visibility across the payments market.
- Update merchants on application status,



handle daily reports and other status updates, gather market feedback, and analyse competition.

What We're Looking For

- Minimum of 4+ years Prior experience in account management, sales or relationship management, preferably in payments, fintech, or financial services.
- Strong communication and interpersonal skills to build and sustain client trust.
- Ability to identify up-sell/cross-sell opportunities and translate them into revenue growth.
- Analytical mindset to diagnose transaction drops, disputes, and churn, and drive root-cause resolution.
- Comfort working with reports and data to track merchant performance and market trends.
- Self-driven with strong ownership of client outcomes and target delivery.

Key Skills

- Relationship &
- Account Management
- Up-selling &
- Cross-selling
- Issue Resolution &
- Dispute Management
- Competitive &
- Market Analysis

📌 Assistant Manager – (Inbound Farming) (Bengaluru)
🏢 Cashfree
📍 Bengaluru