Company Description Metroservisol Pvt. Ltd. is a Pune-headquartered business group that has been operational since 2012. The organization focuses on solving complex challenges for clients by applying deep, industry-specific knowledge and practical experience.

Metroservisol works closely with partners to improve processes, enhance efficiency, and deliver measurable results. Team members are encouraged to contribute ideas, collaborate, and grow their skills in a professional and supportive environment.

Role Description The AR Caller / Denial Specialist is a full-time, on-site role based in the Pune Division. This role involves handling outbound and inbound calls to insurance companies to resolve patient account issues and secure timely payments. Daily responsibilities include reviewing and analyzing claim denials, identifying reasons for non-payment, and following up with payers to ensure accurate resolution.

The specialist will update account records, document interactions and outcomes, and escalate complex issues when necessary. The role also requires close coordination with billing teams, adherence to standard operating procedures, and consistent achievement of productivity and quality targets.

Qualifications





- Candidates should possess robust communication and interpersonal skills to interact with insurance representatives and internal teams effectively.
- Candidates should possess analytical and problem-solving skills to review claim denials, identify trends, and recommend corrective actions.
- Candidates should possess proficiency in medical billing or revenue cycle processes, including familiarity with insurance terminology and claims workflows.
- Candidates should possess good documentation and organizational skills to maintain accurate records, manage multiple accounts, and meet deadlines.
- Candidates should possess basic computer literacy, including experience with spreadsheets, billing software, and CRM or RCM platforms.
- Relevant experience as an AR caller, denial specialist, or in healthcare accounts receivable is preferred.
- A diploma, bachelor’s degree, or equivalent qualification in commerce, healthcare administration, or a related field is beneficial.
- Ability to work in shifts if required, maintain confidentiality, and adhere to compliance standards is expected.

📌 Ar Caller / Denial specialist (Pune)
🏢 Metroservisol
📍 Pune