Job Title: Amazon Connect Engineer / Consultant

Experience: 8-15 Years

We are looking for an experienced Amazon Connect Engineer with robust expertise in designing, developing, and supporting cloud-based contact center solutions.

Key Skills:

- Amazon Connect
- Contact Center / CCaaS Solutions
- IVR & Contact Flow Design
- AWS Lambda, Lex, S3, DynamoDB
- CRM Integration (Salesforce/ServiceNow preferred)
- Call Routing, CTI, Reporting
- Voice Bots / Chat Bots
- AWS Cloud Services

Responsibilities:

- Design and implement Amazon Connect solutions.
- Develop and optimize IVR and contact flows.
- Integrate Amazon Connect with enterprise applications and CRMs.
- Troubleshoot production issues and enhance customer experience.
- Work with business and technical teams to deliver scalable contact center solutions.

Must Have:

- 3+ years of hands-on Amazon Connect experience.
- Strong AWS knowledge.
- Experience in Contact Center transformation or migration projects.

Good to Have:

- Amazon Lex, Bedrock, Generative AI integrations.
- AWS Certifications.

📌 Amazon Connect Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad