Group Company: AU Small Finance Bank Limited

Designation: Agency Manager

Office Location:

Position description: #Position description#

Primary Responsibilities: #Primary Responsibilities#

Additional Responsibilities: #Additional Responsibilities#

Reporting Team

- Reporting Designation: #Reporting Designation#
- Reporting Department: #Reporting Department#

Educational qualifications preferred

#Education and Experience#

- Category: #Category#
- Field specialization: #Field specialization#
- Degree: #Degree#
- Academic score: #Academic score#
- Institution tier: #Institution tier#

Required Certification/s: #Required Certification/s#

Required Training/s: #Required Training/s#

Required work experience

- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#

Job Brief:- We are seeking a highly motivated and experienced professional to lead and manage agency operations within the Collections department at AU Small Finance Bank Limited. This role demands a strategic thinker with a solid background in financial services collections, capable of driving agency performance, ensuring compliance with regulatory standards, and optimizing recovery processes. The ideal candidate will possess excellent leadership skills, a deep understanding of credit and collections management, and the ability to foster strong relationships with external agencies to achieve the bank's recovery targets while maintaining high ethical standards.Responsibilities:-

- Develop and implement effective collection strategies in collaboration with external agencies to maximize recovery rates and minimize non-performing assets.
- Monitor and evaluate the performance of collection agencies, ensuring adherence to the bank’s policies, regulatory guidelines, and service level agreements.
- Lead, mentor, and manage a team responsible for agency coordination, performance tracking, and issue resolution.




- Establish and maintain strong relationships with agency partners to ensure seamless communication and operational efficiency.
- Analyze collection data and generate detailed reports to identify trends, risks, and opportunities for process improvement.
- Coordinate with internal stakeholders including credit, legal, and compliance teams to ensure integrated collection efforts and risk mitigation.
- Ensure timely resolution of escalated collection cases and disputes in alignment with the bank’s risk management framework.
- Drive continuous improvement initiatives by leveraging technology and best practices to enhance collection processes and agency management.
- Ensure compliance with all applicable laws, regulations, and internal policies related to collections and agency management.
- Prepare and present regular performance reviews and strategic updates to senior management.

Skill:-

- Agency Performance Management
- Collections Strategy Development
- Regulatory Compliance in Financial Services
- Data Analysis and Reporting
- Stakeholder Relationship Management
- Team Leadership and Development
- Risk Assessment and Mitigation
- Negotiation and Conflict Resolution
- Process Improvement
- Credit and Collections Management Systems

Preferred Qualifications:-

- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in collections management within the financial services industry, with at least 3 years in a leadership role managing agency operations.

Key Performance Indicators: #Key Performance Indicators#

Required Competencies: #Required Competencies#

Required Knowledge: #Required Knowledge#

Required Skills: #Required Skills#

Required abilities

- Physical: #Physical#
- Other: #Other#

Work Environment Details: #Work Environment Details#

Specific requirements

- Travel: #Travel#
- Vehicle: #Vehicle#
- Work Permit: #Work Permit#

Other details

- Pay Rate: #Pay Rate#
- Contract Types: #Contract Types#
- Time Constraints: #Time Constraints#
- Compliance Related: #Compliance Related#
- Union Affiliation: #Union Affiliation#

📌 Agency Manager (Hisar)
🏢 AU Small Finance Bank
📍 Hisar