About MyCrew

MyCrew is a Goa travel concierge company. Users tell us what they need for their trip - stays, villas, cabs, activities and more - and our team arranges it for them in one place. Our promise is simple: once a user books with us, they are looked after for the whole trip.

The role

As Guest Experience AM, you are the single point of contact for MyCrew users after they book. You act as their local concierge through the journey, from booking confirmation to check-out, and you own every request until it is closed. Your aim is to give each user a world-class experience and make them feel valued.

What you will do- Reach out to users after booking, introduce yourself as their MyCrew concierge and understand their plans, group and preferences.

- Be the one contact users call or message during their trip.

- Arrange and confirm requests such as restaurant tables, water sports, activities, transfers and special occasions.

- Coordinate with stay, villa, cab, restaurant and activity partners so plans run on time.

- Share prices, inclusions and terms clearly, and get the user's consent before anything paid is confirmed.

- Check in during the stay, fix problems quickly, and handle changes or cancellations.- When a request cannot be fulfilled,



offer good alternatives and escalate to the MyCrew team promptly.

- Recommend the right places and experiences for each user's group, budget and mood.

- Follow up after the trip for feedback and share learnings to improve our service.

- Keep clear records of requests, bookings and feedback.

Qualities we value

- Warm, polite and confident communication with users and partners. English and Hindi are useful strengths.

- Knowledge of Goa's beaches, restaurants, water sports and local vendors, or the drive to learn it quickly.

- Calm, quick problem solving when plans change.- Well organised, able to manage several users and requests at once and follow through.

- Comfort with calls, WhatsApp and basic digital tools.

- A genuine service mindset: you enjoy making people feel special.

What success looks like

- Users feel looked after from booking to check-out.

- Requests are handled accurately, on time and with transparent communication.

- Positive user feedback and repeat bookings.

Working arrangements

Working hours and availability during user trips will be discussed and agreed with the selected candidate.

Office location: Sunrise Apartments, next to Mahindra showroom, Sangolda, Goa 403114.

Work Location: In person

📌 Guest Experience AM (Saligao)
🏢 MyCrew
📍 Saligao