HUMAN CAPITAL

Our Human Capital team helps Deloitte client service teams support value creation through people's performance. We guide teams in reimagining work, the workforce, and the workplace across the enterprise, and help in transforming HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help provide insights and enable delivery to address questions such as: How do organizations access, develop, and motivate their workforce? What should the AI strategy be for the HR function? Do they have the right organization and culture to enable performance? Join our team to help make work better for humans and humans better at work.

Position Summary

Level: Manager - Learning & Development

Work you’ll do

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Track learning effectiveness using the client-approved framework, report actual results versus targets for key KPIs, and recommend and facilitate approved interventions to address identified shortcomings.

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Oversee learning delivery operations - LMS coordination (content uploads, learning profile maintenance, assignment and enrollment per SOP), instructor preparation and post-session activities, completion monitoring and non-compliance escalation, learner surveys, and quarterly retirement of obsolete content upon client sign-off.

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Review existing content periodically and recommend refreshes for client approval; enable knowledge sharing and peer-to-peer learning through collaboration platforms.

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Define the recommended structure, delivery methodology, and learning plan from learning needs assessment outcomes; finalize the sourcing approach and build the business case for each learning initiative, and present for client approval.

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Oversee learning design deliverables - detailed outlines, interactive/gamified storyboards, and supporting materials (guidebooks, participant guides, impact maps, job aids, video scripts) - and manage client review, feedback, and approval cycles within the client’s tools, brand guidelines, and templates.

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Lead and develop the team - coaching, staffing, and performance management for Senior Consultants and Consultants; act as the senior escalation point and trusted advisor to client leadership.

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Partner with related workstreams (Organization Design, Change Management, Workforce Strategy, Learning Tech AMS) to ensure an integrated, end-to-end client experience.

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Navigate ambiguity and apply structured problem-solving to resolve complex account issues; craft executive-level narratives, contribute to proposal development, and work effectively across multiple stakeholders and geographies.

The team:

Organization Workforce and Change

The Organization, Workforce & Change (OWC) practice is about transforming the organization (and the benefits providers that serve them) to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future.



OWC begins by bringing together all solutions that serve the workforce lifecycle, including design of engaging learning solutions that help our clients build a learning organization and culture. It also focuses on evaluating and implementing the full learning technology stack and building the most effective strategies to support performance. Transformation may include changing the organization’s culture, modernizing specific functions, re-designing the organization structure, and requiring a combination of change management actions to execute. To enable our success, it is critical to use data and insights to inform better ways of working together.

Qualifications

Must Have Skills/Project Experience/Certifications:

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10-15 years leading learning operations, managed services, or learning technology/service delivery programmes, including full accountability for SLAs and client service governance.

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Proven experience owning SLA frameworks, demand governance, and escalation management for a client account or managed service.

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Demonstrated experience leading service governance cadences (service reviews, issue/risk management) and vendor governance for content, certification, or technology partners.

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Financial management experience - budget vs. actual tracking, cost-to-serve reporting, vendor invoice management.

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Strong learning operating model design experience - governance, service catalogs, intake/prioritization - across complex, multi-stakeholder environments.

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Experience conducting learning needs analysis and shaping capability/skills strategy for enterprise clients, with oversight of instructional design quality and learner experience outcomes.

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Track record of building and leading teams, including formal performance counseling and development of Senior Consultants and Consultants.

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Strong structured problem-solving and executive-level storytelling skills, with the ability to navigate ambiguity and structure recommendations for senior, multi-geography stakeholders.

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Working knowledge of service management frameworks (ITIL or equivalent).

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Tools: PowerPoint, Excel, ticketing/service management platforms, and standard project management tools.

Good to Have Skills/Project Experience/Certifications:

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Experience with AI-enabled learning capabilities and responsible use considerations (privacy, bias, model risk).

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Exposure to advanced analytics/data visualization tools (e.g., Power BI, Tableau) for executive-level reporting.

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ITIL certification or equivalent service management credential.

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Platform certifications (e.g., Cornerstone, Workday Learning, SAP SuccessFactors Learning, Docebo).

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Project management certification (PMP, PRINCE2, Agile).

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Experience building reusable methodologies, accelerators, and playbooks that contribute to a firm's broader Center of Excellence knowledge base.

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Experience contributing to proposal development, RFPs, or business case development for learning transformation or managed services engagements.

Education:

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Master’s degree in human resources or a related field (MBA/ PGDM); equivalent experience and demonstrated delivery leadership may be considered in lieu of a formal qualification.

Location:

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Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Career development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 373919

📌 Deloitte USI- Human Capital – Instructional Design/OCM - Manager (Bengaluru)
🏢 Deloitte
📍 Bengaluru