Job Description

Territorial Lead – Government ICT Solutions (Revenue Growth & Customer Success Focus)

Locations Covered (One per Lead):

- Territory 1: Chennai + Tiruvallur + Chengalpattu
- Territory 2: Coimbatore + Tiruppur + Erode
- Territory 3: Madurai + Dindigul + Theni
- Territory 4: Tirunelveli + Thoothukudi + Nagercoil
- Territory 5: Hyderabad
- Territory 6: Delhi
- Territory 7: Bhopal
- Territory 8: Jaipur

About the Role

We are hiring Territorial Leads to drive business growth, customer satisfaction, and successful on-ground implementation of our ICT solutions across designated multi-city territories. This role is ideal for proactive leaders who can combine strategic business development with hands-on customer engagement and solution performance management.

Responsibilities

- Own overall territory performance, covering solution adoption, customer success, and revenue growth.
- Build and nurture strong relationships with senior stakeholders in government departments and institutions.
- Identify and convert new business opportunities across assigned locations.
- Oversee deployments, coordinate with project managers, and ensure successful implementation of all solutions.
- Track solution performance metrics and ensure SLA compliance and satisfaction benchmarks.
- Mentor and coordinate with on-site support executives and technical staff in the territory.
- Conduct field reviews, customer feedback sessions, and strategic account management activities.




- Represent the organization in reviews, meetings, and escalations with clients and stakeholders.

Qualifications

- Graduate or Postgraduate in IT, Computer Science, Business Administration, or related fields.
- Preferred: MBA or Postgraduate Diploma in Management/IT
- Excellent fluency in English and Tamil (spoken and written)

Experience

- 5+ years of experience in key account management, solution delivery, or territory-based business development.
- Prior experience in government ICT projects or enterprise solution delivery is a strong advantage.

Key Skills & Competencies

- Robust leadership and team coordination skills
- High customer empathy and stakeholder management capabilities
- Ability to track project KPIs and drive issue resolution with internal teams
- Familiarity with SaaS or enterprise ICT products and lifecycle
- Excellent communication, negotiation, and presentation skills
- Ability to travel extensively across assigned districts

Salary & Incentives

- ₹50,000 – ₹85,000 per month (Based on experience and territory)
- Performance-based incentives and growth bonuses

Preferred Candidates

- Immediate joiners preferred
- Candidates based in or familiar with the geography of the respective territory will be given preference

How to Apply

Email your updated resume to [email protected] with the subject line: “Application – Territorial Lead – [Territory Name]”

📌 Territorial Lead – Government ICT Solutions (Revenue Growth & Customer Success Focus) (Tamil Nadu)
🏢 Manu Media Works
📍 Tamil Nadu