Service Call Handling & Coordination

- Receive all service requests through official channels
- Log every service request in the service register
- Assign service calls based on priority and availability
- Track status of each call until closure

Service Planning & Scheduling

- Prepare daily and weekly service schedules
- Coordinate engineer visits
- Optimise engineer utilisation

Customer Communication & Follow-Ups

- Acknowledge service requests professionally
- Communicate visit schedules to customers
- Follow up on pending service calls

AMC & Preventive Maintenance Management

- Maintain AMC customer database
- Track last service date and next due date
- Send preventive maintenance reminders

Service Data Management & Reporting

- Maintain accurate service records
- Prepare weekly service summary reports

QUALIFICATION & EXPERIENCE

- Graduate / Diploma preferred
- 1-3 years experience in service coordination preferred

KEY PERFORMANCE INDICATORS (KPIs)

- Service response time
- Call closure rate
- AMC compliance
- Accuracy of service records

Pay: ₹25,000.00 - ₹28,206.76 per month

Advantages :

- Health insurance
- Provident Fund

Work Location: In person

📌 Service Coordinator (Ahmedabad)
🏢 Lattzen Innovation
📍 Ahmedabad