Noida, Uttar Pradesh

Job Summary

This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.

Key Responsibilities

1. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.

2. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.

3. Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.

4. Mentor and guide support teams, providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.

5. Collaborate with internal stakeholders to translate evolving client requirements into operational enhancements using SailPoint capabilities.

6. Champion process innovation and continuous improvement initiatives across identity management operations, ensuring alignment with organizational objectives and industry standards.





- Provide advanced operational support for the SailPoint IdentityIQ platform and resolve complex incidents impacting identity provisioning, aggregation, and certification processes.
- Monitor platform health, scheduled jobs, task execution, and connector status to ensure smooth operation of the IGA platform.
- Configure and maintain SailPoint workflows, provisioning policies, connectors, and access request configurations.
- Perform configuration updates and enhancements in non-production environments and coordinate deployments through the change management process.
- Support identity lifecycle management processes including joiner, mover, and leaver automation.
- Conduct root cause analysis for major incidents and implement long-term remediation actions.
- Maintain platform performance through regular health checks, database maintenance coordination, and monitoring of task execution.
- Support access certification campaigns and ensure proper functioning of governance processes.
- Identify opportunities for operational improvements and automation of repetitive tasks.
- Maintain technical documentation including integration details, operational procedures, and configuration changes.




- Provide guidance and technical support to L1 and L2 engineers for incident resolution and operational tasks.

Skill Requirements

1. Excellent Ability To Develop, Troubleshoot, And Optimize JavaBased Customizations And Integrations Within Sailpoint Solutions.

2. Advanced Expertise In Configuring Identity Lifecycle Workflows, Access Certifications, And Policy Enforcement In Sailpoint Environments.

3. Strong Skills In Operational Analytics, Incident Management, And SlaDriven Support For Complex Identity Management Systems.

4. Excellent Mentoring And Leadership Abilities To Empower Technical Teams And Drive Operational Excellence.

Knowledge of SailPoint workflows, rules, and task configuration.

- Understanding of identity aggregation, correlation, and reconciliation concepts.
- Familiarity with Active Directory and enterprise identity systems.
- Valuable understanding of identity lifecycle management, access governance, and provisioning.

Other Requirements

1. SailPoint IdentityNow Certified Implementation Engineer (optional but highly valuable)

2. Java SE Programmer certification (optional but valuable

- Participate in incident, problem, and change management processes.
- Contribute to operational improvements and platform optimization initiatives.

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📌 Track Manager - Sailpoint Identitynow, Java, Sailpoint Fam (Noida)
🏢 HCLTech
📍 Noida