Your future duties and responsibilities

It focuses on high-level development and implementation within the BMC Helix ecosystem, particularly for SaaS environments.

Role Overview

- Designation: Senior Software Engineer (SSE) / Lead Analyst (LA)
- Experience: 6-8 years
- Locations: Chennai, Bangalore, or Hyderabad

Core Responsibilities

- End-to-End Implementation: Lead the implementation, development, and configuration of BMC Helix ITSM modules, including Incident, Problem, Change, Asset Management, and Service Request Management.
- SaaS Lifecycle Management: Manage Helix SaaS environments, including the planning and execution of SaaS upgrade tests and post-upgrade validations to ensure system stability.

Required qualifications to be successful in this role

Platforms: BMC Helix, ARS (v9.x or higher), Helix Innovation Suite.

- Tools: DWP Advanced, Smart IT, Helix Dashboards, and Atrium CMDB.
- Integrations: Hands-on experience with REST/SOAP APIs and Atrium Integrator/Spoon for third-party system connections.
- SaaS Ops: Experience handling automated and manual validation for Helix SaaS monthly/quarterly updates.

LI-SG41

Together, as owners,



let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop cutting-edge solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Bmc Remedy -helix (Bengaluru)
🏢 CGI
📍 Bengaluru