- Make outbound calls to potential customers (residential & commercial).
- Explain solar products, services, and benefits.
- Generate and qualify leads for the sales team.
Customer Interaction
- Handle inbound inquiries and provide accurate information.
- Understand customer requirements (electricity usage, location, budget).
- Build good rapport and maintain a skilled tone.
Appointment Scheduling
- Fix site visit appointments for solar survey team.
- Coordinate with sales engineers and customers for meeting schedules.
Product Awareness
- Clearly explain solar system advantages such as cost savings, government subsidies, and environmental benefits.
- Stay updated on company offerings and pricing.
Data Management
- Maintain call records and update ERP/Excel sheets regularly.
- Track follow-ups and ensure timely communication.
Follow-Up & Conversion Support
- Follow up with interested leads to convert them into customers.
- Assist the sales team in closing deals through continuous engagement.
Target Achievement
- Meet daily/weekly call targets and lead generation goals.
- Maintain conversion ratios as per company expectations.
Customer Feedback
- Collect feedback from customers and share insights with management.
- Report common issues or objections faced during calls.