At SK, we provide opportunities to deserving talent in multiple areas of expertise. We as a team are committed to overall growth of the individual alongwith the organization by delivering unmatched customer experience.

Job Description : As a Helpdesk Coordinator you will be required to work with both the customer and internal stakeholders. You will be responsible for operating service ticketing tool, managing assets, coordinating and following up on issues reported by the customers.

Roles & Responsibilities

- Act as first point of contact for logging IT related issues
- Logging reported issues in ticketing tool and assigning respective engineers
- Coordinating with pan India desktop support team




- Tracking and managing inventory using asset management software
- Follow up with users, vendors and support team to ensure timely issue resolution
- Escalating unresolved tickets with respective team per SLA / escalation matrix
- Generate periodic MIS reports

Requirement

- Positive communication skills in English and Hindi
- Understanding of end user challenge to classify the issue reported correctly
- Knowledge and understanding of ticketing tool and support ticket lifecycle
- Fair knowledge of Microsoft Office technologies including Word and Excel

📌 Helpdesk Coordinator (Mumbai)
🏢 SK International
📍 Mumbai