Bengaluru, Karnataka

Job Summary

Position Overview

Key Responsibilities

Key Responsibilities

1. Incident & Service Request Handling (L1 + L2 Scope)

Monitor workflow failures, plugin errors, API/integration alerts, and Dynamics dashboards; acknowledge and respond within defined SLAs/SLOs.

Perform initial troubleshooting using plugin trace logs, system jobs, entity validations, and runbooks.

Restore services by executing recommended actions (workflow reruns, configuration corrections, cache refreshes, scheduled job restarts).

Escalate complex issues to senior engineers or development teams with clear documentation.

Maintain accurate incident notes, timelines, and resolution steps.

1. Application Source Code & Content Operations

Assist in solution deployments during release windows, including pre‑checks, validations, and rollback support.

Maintain CRM solutions, workflows, Power Automate flows, and configurations within version‑controlled repositories.

Execute tasks to keep Dynamics components current, optimized, and stable.

1. Application Stability & Daily Operational Checks

Perform scheduled health checks, workflow monitoring, integration validations, and log analysis.

Ensure smooth functioning of Dynamics 365 CE processes, F&O; batch jobs, Business Central pages, and system operations.

Validate records, data model consistency, scheduled jobs, backups, and overall service health metrics.

1. SRE‑Conscious Operations & Automation Participation

Follow SRE practices such as runbook execution, error‑budget awareness, and RCA discipline.

Identify recurring issues and propose automation or runbook improvements.

Contribute to Knowledge Base (KB) articles and troubleshooting guides.

Support continuous improvement initiatives across reliability, observability, and operational efficiency.

1. Tools & Platforms Exposure

Dynamics Technologies : Dynamics 365 CE/CRM, Dynamics 365 F&O;, Business Central - troubleshooting workflows, plugins, integrations, and configurations. Utilities : Power Platform Admin Center,



Dynamics Admin Center, Plugin Trace Logs, LCS (Lifecycle Services), and BC admin tools. Change Management : Git, Azure Repos, or equivalent version‑control tools. Monitoring Tools : Dynamics system jobs, Dataverse analytics, Power Platform monitoring, and integration diagnostic logs. Freeware/Open‑source tools : Git (documentation), Postman/Notepad++ (auxiliary), curl/OpenSSL for API simulations.

Skill Requirements

Mandatory Requirements

Basic understanding of : Dynamics 365 CE/CRM entities, workflows, and business rules

F&O; batch jobs, data management, and module behaviors

SQL basics - ability to run easy SELECT queries

Business Central pages, tables, and AL object structure

Workflow reruns, configuration checks, and integration failure investigation

Familiarity with Dynamics tools (Admin Center, Power Automate, LCS) and versioning tools.

Strong analytical and troubleshooting mindset.

Willingness to work in rotational shifts and learn rapidly.

Good to Have

Exposure to Power Platform monitoring, Dataverse analytics, or Dynamics admin tools.

Knowledge of automation scripting (PowerShell/Python) for operations.

Understanding of solution optimization, plugin performance basics, and data indexing.

Awareness of ITIL processes (Incident, Change, Problem).

Basic understanding of integrations and log/dump analysis.

Soft Skills

Strong communication and documentation skills.

Ability to think logically and solve problems under pressure.

Proactive learning attitude and adaptability.

Team player with a customer‑first mindset.

Key Performance Indicators (KPIs)

Incident response & resolution speed (MTTA/MTTR).

Ticket quality and adherence to SLAs.

Accuracy and completeness of documentation and runbooks.

Contribution to stability improvements and SLO adherence.

Participation in automation and process optimization efforts."

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📌 Developer (Bengaluru)
🏢 HCLTech
📍 Bengaluru