Company : Travel Coffee Location : Sanjauli, Shimla, Himachal Pradesh Work Mode : Full-Time, On-Site

Job Type : Full-Time Salary : ₹20,000 - ₹25,000 per month + performance-based incentives Experience : 3-5 years preferred Industry : Travel & Tourism

About Travel Coffee

Travel Coffee is a growing travel company based in Shimla, specialising in curated holiday packages, group tours, adventure getaways and customised travel experiences across Himachal Pradesh, Spiti Valley, Ladakh and other major destinations in India.

We are looking for a responsible and experienced Travel Operations Manager to manage daily travel operations, coordinate with hotels and transport vendors, support the sales team, handle customer requirements and ensure smooth trip execution from booking confirmation to trip completion.

Key ResponsibilitiesTravel Operations Management

Manage day-to-day operations for Travel Coffee’s tour packages, including hotel bookings, transport arrangements, driver coordination, permits, sightseeing planning, vouchers and guest support.

Ensure smooth execution of trips across Himachal Pradesh, Spiti Valley, Ladakh and other operational destinations.

Track every booking from confirmation to completion and ensure all operational details are properly planned, confirmed and updated.

Coordinate with hotels, camps, transport vendors, drivers, trip captains, local partners and service providers to ensure reliable service delivery.

Vendor and Partner Coordination

Build and maintain robust relationships with hotels, transporters, drivers, local vendors and ground teams.

Negotiate rates, confirm availability, manage booking details and ensure service quality.

Follow up with vendors for confirmations, guest details, payment coordination and last-minute changes.





Monitor vendor performance and resolve service-related issues quickly and professionally.

Sales and Team Coordination

Work closely with the sales team to understand customer requirements and ensure smooth handover after booking confirmation.

Support the sales team with accurate hotel, transport, route, costing and destination information whenever required.

Guide junior operations staff and ensure operational tasks are completed on time.

Create clear internal systems for hotel confirmations, driver details, vouchers, guest updates and trip tracking.

Customer Experience and Issue Resolution

Handle customer queries, operational escalations and on-trip concerns with maturity and urgency.

Share timely updates with guests regarding hotel details, driver details, pickup points, permits, itinerary changes, weather updates and road conditions.

Manage last-minute changes, hotel issues, vehicle concerns, route delays or weather-related challenges calmly and responsibly.

Ensure every guest receives a smooth, safe and well-coordinated travel experience.

Costing, Budgeting and Process Improvement

Prepare and monitor operational costs for packages, including hotels, transport, meals, permits and miscellaneous expenses.

Identify cost-saving opportunities without compromising guest experience.

Maintain accurate booking records, vendor confirmations, guest details, payment updates and trip status.





Improve internal processes to make operations faster, cleaner and more reliable.

Reporting and Documentation

Maintain proper records in Google Sheets, Excel, CRM or other internal tools.

Prepare regular operational reports for management.

Track pending tasks, vendor payments, booking status, customer updates and trip completion details.

Ensure all documentation is accurate, updated and easy for the team to access.

Required Skills and Qualifications

Bachelor’s degree in Tourism, Hospitality, Business Administration or a related field is preferred.

Minimum 6 Months -5 years of experience in travel operations, hospitality operations, destination management or a similar role.

Strong understanding of hotel bookings, transport coordination, vendor management and customer service.

Good knowledge of Himachal Pradesh and North India travel operations.

Strong communication, negotiation and problem-solving skills.

Ability to work under pressure, especially during peak travel season.

Ability to manage multiple bookings, vendors and customer requirements at the same time.

Preferred Skills

Experience handling trips for Spiti Valley, Ladakh, Manali, Shimla, Kinnaur, Kashmir or other high-altitude destinations .

Knowledge of mountain routes, road conditions, permits, weather changes and operational risks.

Existing vendor network in Himachal Pradesh, Spiti Valley or Ladakh.

Experience managing group tours, customised packages, family trips, honeymoon packages or adventure tours.

Ability to handle emergency situations calmly and make quick operational decisions.

We are looking for someone who does not just confirm hotels and vehicles, but understands how a trip actually works on ground — rou

📌 Travel Operations Manager for Himachal, Spiti & Ladakh (Shimla)
🏢 Travel Coffee
📍 Shimla