NOTE: THIS IS A NIGHT SHIFT POSITION AT THE OFFICE IN MOHALI PHASE-8 SEC 75. PROCEED TO APPLY ONLY IF COMFORTABLE WITH TIMING AND LOCATION.

Key Responsibilities

- Handle a high volume of inbound and outbound calls on a daily basis.
- Coordinate and schedule calls for: Nurses and clinical staff; Patients and patient families; Physicians and care teams
- Manage PSP (Patient Service Program) reporting calls and related follow-ups.
- Conduct nurse coordination calls for shift scheduling, confirmations, and updates.
- Respond promptly and professionally to all incoming calls, inquiries, and messages.
- Maintain accurate call logs, reports, and documentation in internal systems.
- Ensure clear, empathetic, and compliant communication aligned with home health care standards.
- Act as a primary point of contact for call-based coordination within the agency.
- Follow HIPAA and confidentiality guidelines at all times.

Required Qualifications

- Prior experience in a Home Health Agency, Healthcare Call Center, or Medical Office is preferred.
- Strong experience handling patient, nurse, and healthcare-related calls.
- Advanced to Professional level English proficiency (spoken and comprehension) is strictly required.




- Excellent phone etiquette with a calm, confident, and qualified demeanor.
- Solid organizational and multitasking skills.
- Ability to handle sensitive information with discretion and professionalism.
- Proficiency with basic computer systems and call documentation tools.

Preferred Qualifications

- Experience working with US-based healthcare or home health agencies.
- Familiarity with scheduling systems and healthcare reporting processes.
- Ability to work independently and manage time efficiently in a fast-paced environment.

Timings :10:30PM to 7:00AM IST during winters (9am to 5:30pm PST California time) 09:30PM to 6:00AM IST** during summers (9am to 5:30pm PST California time)

Full office address : DELTA VENTURES TECHSPACE E-312 Phase 8A (Sec 75) Mohali-160071. LANDMARK: Entry of the block-Opposite Godrej Factory gate or Opposite Judicial Complex

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time

Work Location: In person

📌 In-take Call Coordinator (Sahibzada Ajit Singh Nagar)
🏢 A Caring Life Home Health
📍 Sahibzada Ajit Singh Nagar