Position: Operations Executive

Location: Bangalore

Working Days: Monday to Saturday

Experience Required: 1-3 years

About the Company : Our client is a premium travel & lifestyle bag brand built for women who move differently. They design products that are practical, stylish and thoughtfully crafted, sold on their own store, across marketplaces, and increasingly offline.

Our client runs an AI-native operation, and you’ll be encouraged to automate your own work as you go, a strong place to build modern, hands-on ops skills early in your career.

Role Overview : This is the person who keeps our client’s daily operations running. You’ll own the day-to-day across fulfilment, inventory, returns and front-line customer care, everything from the moment an order is placed to the moment it (or its return) is resolved, across their own store and marketplaces.

You’ll work hands-on from the office and warehouse, keep our client’s SLAs green, and build easy, repeatable workflows (and automations) so operations stay calm as order volumes grow from ~100 to 200+ a day.

Key Responsibilities : Order Processing & COD Management :

- Monitor and process Shopify and marketplace orders, and exchange requests, through the day.
- Call customers to confirm unresponsive COD orders and verify delivery addresses (Google Maps).
- Run the RTO-prevention protocol, convert COD to prepaid where possible, and screen high-risk orders before dispatch.

Fulfilment & Dispatch :

- Run daily fulfilment on WareIQ and the Amazon / marketplace dashboards.
- Handle exception cases, e.g. personalisation done from the office, and keep them on time.




- Oversee packing and dispatch quality so every parcel meets our client’s unboxing standard; generate labels/manifests and coordinate courier pickups.

Inventory Management :

- Conduct daily stock audits; trigger transfers when a SKU drops below threshold and coordinate replenishment with the manufacturer/warehouse.
- Keep Shopify and marketplace inventory in sync through the day, and flag slow / dead stock in the weekly report.

Delivery, NDR & Returns :

- Monitor delivery performance across courier partners and proactively update customers on delays.
- Work the daily NDR (failed-delivery) queue, re-attempts, callbacks, address fixes, to save deliveries before they turn into RTOs.
- Respond to return / exchange requests within 24 hours, run digital/physical QC, process refunds accurately, coordinate reverse pickups, and close returns within 5-7 days.

Customer Care & Query Resolution :

- Resolve or escalate within SLA, keep the tone on-brand, and surface recurring issues to the team so they get fixed at the source.

Reporting & Continuous Improvement :

- Own the daily ops report / EOD, orders shipped vs pending, RTO/NDR, returns status, SLA breaches and stock alerts, so the team can read the state of ops at a glance.
- Keep SOPs current, and continuously reduce manual work, automate repetitive steps and suggest system improvements.





Office & Materials Coordination :

- Keep packaging and consumables stocked and reordered; coordinate sample, PR / influencer and gifting dispatches; handle ad-hoc office and vendor coordination.

Required Skills & Experience : Experience (1-3 years) :

- E-commerce operations, order fulfilment, or supply-chain coordination
- Front-line customer service via phone / WhatsApp / chat
- Multi-platform dashboard management (any e-commerce / logistics tools)
- Inventory management or warehouse coordination (preferred)

Tools : Essential : Shopify admin, WhatsApp Business, Google Maps, Excel / Google Sheets

Will learn on the job : WareIQ, EasyEcom, Return Prime, Amazon Seller, LimeChat

Bonus : logistics / 3PL platforms, payment-gateway & COD reconciliation, basic automation / AI tools

Core Competencies :

- Process-oriented , follow detailed SOPs exactly while spotting improvements
- Problem-solving , resolve customer issues, discrepancies and logistics delays independently
- Communication , clear and on-brand with customers; effective with warehouse teams and couriers
- Ownership , nothing slips; you chase things through to closed
- Automation & AI mindset , reduce manual work, and use AI tools to move faster (our client is an AI-native team)

Performance Metrics :

- Order processing time : 80% within 2 hours
- RTO rate : 98% across all locations
- Customer response time : < 24 hours for returns / queries (faster first reply on chat)
- Return closure : within 5-7 days of the request
- Daily order volume : 50-100 orders initially, scaling to 200+

📌 Operations Executive (Hisar)
🏢 PinnacleU
📍 Hisar