Dispatch Manager / E-Commerce Assistant

Company : GGT Foods Private Limited

Job Type : Full time Working Hours : 9:00 AM - 7:00 PM Role Type : Hands-on Operations & E-Commerce Support

Job Summary

We are looking for a responsible and hands-on Dispatch Manager / E-Commerce Assistant to manage the complete day-to-day dispatch process for our e-commerce orders.

Key Responsibilities1. Order Processing & Packing

- Process daily e-commerce and courier orders.
- Pick and verify products against customer orders.
- Personally pack courier parcels properly and securely.
- Print and attach shipping labels/invoices.
- Ensure correct product, quantity, weight and address before dispatch.
- Coordinate daily handover of shipments to courier partners.
- Ensure all orders are dispatched within the required timeline.

1. Dispatch Record Keeping

- Maintain a complete daily dispatch register for every parcel sent.
- Record order number, customer details, courier company, AWB/tracking number, dispatch date, parcel value and status.
- Maintain proper documentation for COD and prepaid shipments.
- Keep courier manifests, invoices and other dispatch documents properly filed.
- Regularly reconcile physical dispatches with e-commerce/courier system records.

- Returns & RTO Management

- Maintain complete records of all returns and RTO (Return to Origin) parcels .
- Physically receive and check returned parcels.
- Record the condition, quantity and reason for return.
- Verify whether returned stock can be put back into inventory.
- Report damaged, missing, opened or incorrect returned parcels immediately.
- Maintain proper return documentation and photographs wherever required.

- Courier Claims & Follow-Up

- Identify lost, damaged, short-delivered or incorrectly charged shipments.
- File claims with courier companies within the required timelines.
- Maintain a Courier Claims Register showing claim amount, reason, filing date and current status.
- Follow up continuously until claims are settled.




- Maintain supporting documents, photographs, invoices and communication for every claim.
- Report outstanding claims to management regularly.

- E-Commerce Assistance

- Assist with order management on company e-commerce platforms/marketplaces.
- Update order, dispatch, cancellation and return status.
- Coordinate with the accounts/inventory team for order discrepancies.
- Assist in maintaining accurate e-commerce inventory.
- Generate basic reports for orders, dispatches, returns and pending cases.

- Daily Reporting & Accountability

- Total orders received
- Total parcels packed
- Total parcels dispatched
- Pending orders
- Courier-wise dispatches
- Returns/RTO received
- Damaged or missing returns
- Claims filed
- Claims pending
- Claims settled
- Any dispatch or inventory discrepancies
- Experience in e-commerce dispatch, courier operations, warehouse operations or order fulfilment preferred.
- Good knowledge of Excel and basic computer operations .
- Experience with courier portals and e-commerce marketplaces will be an advantage.
- Must be comfortable with physical packing and handling of parcels .
- Strong record-keeping and documentation skills.
- Must be disciplined, punctual and detail-oriented.
- Ability to follow up with courier companies until issues are resolved.
- Should take ownership of dispatches rather than simply forwarding problems to other departments.

Important Nature of the Role

This is a hands-on position . The person should be equally comfortable working on a computer and working at the packing table.

A typical day may involve checking online orders → picking products → packing parcels → generating labels → handing parcels to couriers → updating records → receiving returns → checking discrepancies → filing and following up courier claims .

The person will be expected to take end-to-end responsibility for the e-commerce dispatch cycle .

Working Hours

9:00 AM to 7:00 PM

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 E-commerce Assistant (Bengaluru)
🏢 GGT Foods Private
📍 Bengaluru