About Xerox Holdings Corporation

- Skill Set Requirement :

- BE/BTech/ME/MTech/MCA degree with over 7-8 year’s experience in ServiceNow.

- Ability to work independently with/without little supervision - based on requirement

- Good communication skills will be necessary to work with Global counterparts

- Ability to learn quickly is important as we use very broad spectrum of technologies

- Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules.

- Proactively assist with team-wide issues, even if not directly owned.

- Handle ServiceNow Vendor Calls for any high-priority issues.

- Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination.

- Investigate and determine the root cause of major incidents handled by the team.

- Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades)

- Should have a strong working knowledge & fundamental understanding of technical and industry best practices in the areas of:

- IT Service Management (Incident/Change/Problem/Catalog Items).

- Instance Upgrade testing and bug fixing.

- Data Import & Transform Maps.

- Scripting Knowledge -Java, Jelly, Angular JS.

- Basic knowledge on Configuration Management (CMDB).

- Workflow Development.

- Business rules,



Client scripts, UI actions and UI Policies, Macros.

- Instance Security configuration best practices

Module Knowledge

- API Calls.
- ServiceNow Orchestration/Automation with Azure, PowerShell.
- Inbound / Outbound Notifications.
- Platform Analytics Experience, Database views and Dashboard.
- Basic of Discovery Jobs, Certification Inventory.
- IT Business management. (IDEA/Demand/Project/Story/SCRUM TASK).
- Custom Application.
- Configuration Management (CMDB)
- Automated Testing Framework (ATF), Test Management 1.0,2.0
- ServiceNow Integration with Third party tool.
- Mid Server
- Knowledge Management
- Service Portal Widget
- Virtual Agent/Chat Bot/Machine Learning.
- Flow Designer.
- Service Operation Workspace
- Basic of Azure DevOps
- Basic knowledge of Clouds (Azure/AWS/OCI)
- Security Incident Response Module
- Vulnerability Response
- Service Bridge
- SAFe module
- ServiceNow version upgrade.
- Basic of Gen/Open AI
- Human Resource Service Delivery (HRSD)
- Employee Center/Portal
- The following additional skills would be considered a robust plus
- ITIL Certification or Knowledge.
- Basic knowledge of Windows/Network Infrastructure.
- Scripting Knowledge HTML, CSS,
- Certification on different modules of ServiceNow

📌 Servicenow Developer (Kolkata)
🏢 Xerox
📍 Kolkata