Req ID : 377995

We are currently seeking a MuleSoft Support Engineer to join our team in Delhi, Delhi (IN-DL), India (IN).

Job Title : MuleSoft Production Support Engineer (L1/L2 Support) Experience : 4-6 Years Location : Remote Employment Type : Full time

Job Summary

Key Responsibilities

Production Support Incident Management

- Provide L1 and L2 support for MuleSoft APIs, integrations, and middleware components.
- Monitor production environments and respond to incidents, alerts, and service requests within defined SLAs.
- Perform initial triage, root cause analysis, troubleshooting, and resolution of integration issues.
- Coordinate with development, infrastructure, and business teams for issue resolution and escalations.
- Handle incident, problem, and change management activities using ServiceNow.
- Participate in on-call support rotations and manage critical production incidents.

Monitoring Troubleshooting

- Support deployment validation, smoke testing, and post-release monitoring activities.
- Document recurring issues, known errors, and operational procedures.

Service Management

- Manage tickets, incidents, service requests, and change records through ServiceNow.
- Ensure compliance with ITIL-based support processes and operational standards.
- Prepare support reports, incident summaries, and operational dashboards.

Continuous Improvement

- Identify opportunities for automation and operational efficiency improvements.
- Contribute to knowledge base articles, runbooks, and support documentation.

Required Skills Qualifications

- 4-6 years of overall IT experience with at least 3+ years of MuleSoft production support experience.




- Strong understanding of API-led connectivity and integration concepts.
- Experience with Anypoint Platform, Runtime Manager, API Manager, and CloudHub/on-prem deployments.
- Experience working with ServiceNow for incident, problem, change, and service request management.
- Good understanding of REST/SOAP APIs, XML, JSON, and web services.
- Knowledge of Unix/Linux commands and basic scripting.
- Familiarity with ITIL processes and production support best practices.
- Strong analytical, problem-solving, and communication skills.

Preferred Skills (Good to Have)

- Experience with Splunk for log aggregation, monitoring, dashboard creation, and troubleshooting.
- Knowledge of monitoring tools such as Dynatrace, AppDynamics, Grafana, or similar.
- Understanding of CI/CD pipelines and deployment processes.
- Experience supporting integrations across cloud and on-premise environments.
- MuleSoft Developer or Platform certifications are a plus.

Key Competencies

- Incident Management
- Production Monitoring
- Root Cause Analysis (RCA)
- ServiceNow Ticket Management
- Stakeholder Communication
- SLA Compliance
- Problem Solving Troubleshooting
- Team Collaboration

Education

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Nice-to-Have Certifications

- MuleSoft Certified Developer (MCD)
- MuleSoft Certified Platform Architect (preferred but not mandatory)
- ITIL Foundation Certification
- Splunk Core User / Power User Certification

The role requires flexibility to work in a 24x7 support model, including rotational shifts, weekends, and on-call support as required to ensure uninterrupted operation of business-critical MuleSoft integrations.

About NTT DATA

📌 Mulesoft Support Engineer (Delhi)
🏢 NTT
📍 Delhi