DEADLINE FOR APPLICATIONS

8 June 2026-23:59-GMT+05:30 India Standard Time (Kolkata) - ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

VACANCY DETAILS

Job Title: Business Support Assistant (GDS & Ticketing Specialist)

Type of Contract: Service Contract

Duration: 1 Year (Renewable)

Reporting To: Head of GHQ Travel Hub

Duty Station: New Delhi

Date of Publication: 25 May 2026

Deadline of Application: 08 June 2026

TERMS AND CONDITIONS





This vacancy is open to Indian National only

The Salary for this position is 66485/- per month + 8.33% of Base Salary towards Social Security, also employee will be covered with medical advantages as per WFP 's Plan. All Tax liability for payments from this contract are to be borne by the subscriber.

JOB PURPOSE

The Travel Focal Point will support the GHQ Travel Hub by providing end‑to‑end air ticket processing services, with a primary responsibility for handling flight bookings through a Global Distribution System (GDS). The incumbent will identify and share suitable flight options with requestors, and upon confirmation, submit electronic ticketing requests to the BCD Automated Ticket Issuance system for issuance.

The role requires strong technical expertise in airline reservations, ticketing rules, and fare construction, ensuring accurate, timely, and compliant ticketing in line with WFP travel policies and corporate efficiency principles.

Organizational Context

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity.

Under the One Global HQ model, WFP has established the GHQ Travel Hub to consolidate and streamline global travel services, ensuring policy compliance, cost efficiency, and consistent service delivery across headquarters,



regional offices, and country operations. The GHQ Travel Hub plays a critical role in supporting WFP’s operational readiness by providing timely and accurate travel services worldwide

KEY ACCOUNTABILITIES (Not all inclusive)

GDS Ticketing and Travel Processing

- Process air travel requests received through WFP travel workflows and systems.
- Perform flight searches and reservations using a Global Distribution System (GDS), ensuring optimal routing, fare selection, and compliance with WFP travel policies.
- Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.
- Coordinate closely with travellers/travel focal points to confirm itineraries and travel preferences.
- Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
- Ensure timely issuance of e‑tickets and accurate transmission of travel documentation to travellers.

Compliance and Quality Assurance

- Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
- Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.
- Maintain proper records of bookings and ticketing actions for audit and reporting purposes.

Coordination and Client Support

- Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing‑related matters.
- Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re‑issues, exchanges, cancellations, and disruptions.
- Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketin

📌 Business Support Assistant (Gds & Ticketing Specialist) (Delhi)
🏢 World Food Programme
📍 Delhi