Key Responsibilities of a CRM Assistant:

1. Customer Data Management

- Enter and update customer information in the CRM system.
- Clean and validate data regularly.
- Analyze customer data for trends and insights.

- Customer Support

- Handle customer inquiries and issues.
- Resolve problems in coordination with other departments.
- Collect and record customer feedback.

- CRM System Administration

- Maintain and update the CRM software.
- Provide user support and training.
- Generate reports on customer interactions and sales activities.

- Sales and Marketing Support

- Assist in planning and executing marketing campaigns.
- Track and manage sales leads.
- Help segment the customer base for targeted marketing.

- Relationship Building

- Engage with customers to build long-term relationships.
- Personalize interactions using CRM data.
- Assist in organizing customer events and webinars.

- Performance Monitoring

- Track KPIs related to customer satisfaction and sales.




- Assist in setting and monitoring goals for CRM efforts.

- Collaboration

- Coordinate with sales, marketing, and customer service teams.
- Share customer insights with relevant departments.

Skills and Tools:

- Skills : Communication, organization, data analysis, customer-centric approach.
- Tools : CRM software (e.g., Salesforce, HubSpot), communication tools, reporting tools.

A CRM Assistant helps maintain positive customer relationships, streamline processes, and enhance customer satisfaction.

Pay: ₹14,000.00 - ₹17,000.00 per month

Perks :

- Health insurance
- Provident Fund

Compensation Package:

- Performance bonus
- Yearly bonus

Education :

- Bachelor's (preferred)

Experience :

- total work: 2 years (preferred)

Work Location: In person

📌 CRM Executive (Jalandhar)
🏢 AIM TECH
📍 Jalandhar