Department : Quality Reporting To : Plant Head / Head - Operations Work Mode : On-site

Job Overview

We are seeking an experienced Senior Manager - QA/QC to lead and strengthen the quality function at our manufacturing unit. The role is responsible for ensuring regulatory compliance, robust quality systems, customer satisfaction, and continuous improvement, while managing and developing the QA/QC team.

Key Responsibilities1. Quality Governance & Regulatory Compliance

- Lead and govern end-to-end QA/QC systems in line with GMP, ISO 22716, FDA (Cosmetics), and internal quality standards.
- Ensure full regulatory compliance with zero critical audit observations.
- Drive reduction in rejection levels and Cost of Poor Quality (COPQ).
- Establish and monitor quality KPIs and performance metrics.

2. Quality Operations & Documentation Control

- Oversee quality control of Raw Materials, Packaging Materials, In-process materials, and Finished Goods.
- Ensure timely review and approval of BMR, BPR, SOPs, Specifications, COAs, Artwork, and QA records.
- Maintain strict documentation accuracy with zero tolerance for errors.

3. Audit, CAPA & Risk Management

- Plan and lead internal audits, process audits, plant rounds, deviations, NCRs, and CAPA activities.
- Ensure effective root cause analysis and timely CAPA closure.
- Present quality metrics, trends,



and risk assessments in Management Review Meetings (MRM).

4. Customer Complaints, Returns & Market Quality

- Manage customer complaints, product returns, and market quality issues end-to-end.
- Ensure thorough investigations, corrective and preventive actions, and prevention of repeat complaints.
- Strengthen recall preparedness, mock recalls, and market surveillance programs.

5. Team Leadership, Training & Continuous Improvement

- Lead, mentor, and develop a multi-level QA/QC team (Executives to Assistant Managers).
- Drive training programs on GMP, hygiene, 5S, quality systems, and compliance.
- Promote a robust quality culture and cross-functional collaboration across departments.

Education & Qualifications

- M.Pharm / B.Pharm / M.Sc. (Chemistry) - Mandatory :

- Certifications in Quality / GMP / ISO will be an added advantage

Experience Requirements

- 5-10 years of experience in QA/QC within Cosmetics / Personal Care / FMCG manufacturing :

- Minimum 5+ years in a managerial or senior leadership role :

- Proven experience in:

- Regulatory audits and inspections

- Team handling and performance management

- CAPA, deviations, and quality risk management

Job Types : Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 QA and Qc (Nagpur)
🏢 Infitech Human Resources Service
📍 Nagpur