Designation: Customer Experience AssociateRole & responsibilities

- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues,



as well as customer compliments and complaints.
- Keeping informed of industry trends

Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 A: HOUSE OF ORRA, Plot B26, off Recent Link Road, Andheri (W), Mumbai 400053

Job Type : Contractual / Temporary Contract length: 12 months

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages :

- Paid time off

Application Question(s):

- Do you have excellent communication skill?

Experience :

- jewellery : 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Customer Service Executive (Andheri East)
🏢 ORRA Fine Jewellery
📍 Andheri East