Senior Inside Sales ManagerCollege17 | Online Education & MBA Admissions

Location : Open Employment Type : Full-Time Experience : 4-8 Years Industry : EdTech / Higher Education / Online Education Department : Sales Reporting To : Head of Sales / Business Head

About College17

College17 is an education platform helping students and working professionals discover and enroll in the right online MBA, degree, and higher-education programs .

We are looking for an experienced and target-driven Senior Inside Sales Manager who can lead the inside sales function, build a high-performing sales team, and take ownership of revenue and admission targets.

Job Summary

The Senior Inside Sales Manager will be responsible for managing the complete inside-sales operation, from lead allocation and counselling to conversion and admission closure.

This is a hands-on leadership role requiring strong team management, sales coaching, reporting discipline, and ownership of business numbers.

Key Responsibilities1. Sales & Revenue Ownership

- Own monthly, quarterly, and annual admission and revenue targets.
- Drive sales of online MBA, degree, and other education programs.
- Develop strategies to improve lead-to-admission conversion.
- Monitor the complete sales funnel from lead generation to enrollment.
- Ensure consistent achievement of individual and team sales targets.
- Identify revenue opportunities and implement corrective actions when targets are at risk.

1. Team Management

- Manage, motivate, and mentor a team of Inside Sales Executives / Education Counsellors.
- Set individual targets and daily activity benchmarks.
- Conduct daily sales huddles and performance reviews.
- Monitor individual conversion ratios and productivity.
- Identify low performers and implement performance improvement plans.




- Build a strong target-oriented and accountable sales culture.

- Lead Management & Conversion

- Ensure timely allocation and follow-up of all leads.
- Establish robust follow-up processes for fresh, missed, old, and dormant leads.
- Monitor calling, WhatsApp, counselling, and follow-up activities.
- Improve lead response time and overall conversion rate.
- Analyse reasons for lead drop-offs and develop strategies to recover lost opportunities.

- Sales Process & CRM Discipline

- Ensure 100% CRM usage and accurate updating of lead status.
- Maintain proper sales pipeline and forecast.
- Establish standard sales processes, scripts, follow-up schedules, and counselling practices.
- Track every stage of the admission funnel.
- Ensure no qualified lead is left unattended.

- Sales Training & Coaching

- Train counsellors on product knowledge, university/program details, objection handling, and closing techniques.
- Conduct regular call audits and role-play sessions.
- Develop objection-handling frameworks and sales scripts.
- Coach team members on improving counselling quality and conversion.
- Share successful sales practices across the team.

- Reporting & Analytics

Prepare and present regular reports covering:

- Daily admissions
- Daily collections
- Individual sales performance
- Team performance
- Lead-to-admission conversion
- Counselling-to-admission conversion
- Follow-up performance
- Pipeline value
- Target vs.



achievement
- Revenue forecast
- Lost leads and reasons
- Sales executive productivity

Provide actionable insights to management rather than simply reporting numbers.

1. Cross-Functional Coordination
- Coordinate with Marketing to ensure lead quality and volume.
- Work with the Admissions/Operations team to ensure smooth enrollment.
- Coordinate with Finance regarding fee collection and payment status.
- Work with management on offers, campaigns, pricing, and sales strategies.
- Provide feedback to marketing regarding lead quality and customer behaviour.

Key Performance Indicators (KPIs)

The Senior Inside Sales Manager will be measured primarily on:

- Monthly admission target achievement
- Monthly revenue/collection target
- Team conversion rate
- Lead-to-admission conversion
- Counsellor productivity
- Average revenue per admission
- Follow-up effectiveness
- Lead response time
- CRM discipline
- Team retention and productivity
- Sales forecast accuracy
- 4-8 years of experience in inside sales.
- Minimum 2 years of experience managing an inside-sales team.
- Experience in EdTech, online education, higher education, B2C sales, or similar high-volume sales environments preferred.
- Proven track record of achieving sales targets.
- Experience managing a team of 8+ sales executives/counsellors is preferred.

Required Skills :

- Excellent communication and negotiation skills.
- Strong closing ability.
- Strong leadership and people-management skills.
- Excellent understanding of sales funnels and conversion metrics.
- Strong analytical and reporting skills.
- Comfortable working with CRM systems.
- Ability to work under pressure and in a target-driven environment.
- Stro

📌 Senior Inside Sales Manager (Jamshedpur)
🏢 College17
📍 Jamshedpur