Position : Customer Success Manager - Growth & Retention Location : Bangalore - Next to Kudlu Metro Station, Hosur Road, Bangalore Experience: 3 -8 years

About Cubic Logics : Job description : We’re looking for a senior Customer Success professional to own and drive the end-to-end post-sales function across a portfolio of global customers.

This role carries clear accountability for customer retention and revenue expansion (renewals, upsell, cross-sell), while also leading a small team of CSMs to deliver consistent, high-quality customer outcomes.

You will act as a trusted advisor to customers, ensure strong product adoption, and bring structure, predictability, and scalability to the Customer Success function.

Key Responsibilities :

- Own the complete post-sales lifecycle—from onboarding and adoption to renewal and account growth.
- Drive customer retention and expansion by aligning product capabilities with customer business outcomes.
- Build and manage strong relationships with key stakeholders, ensuring consistent engagement and long-term partnership.
- Identify and execute upsell and cross-sell opportunities based on customer needs, usage patterns, and value realization.
- Establish structured account plans, engagement models, and success playbooks across the portfolio.
- Proactively identify risks and drive mitigation to ensure customer satisfaction and continuity.
- Collaborate with Sales, Support, Product, and Engineering teams to deliver a seamless customer experience.
- Lead and mentor a small team of CSMs, ensuring alignment, accountability, and consistent execution.
- Own escalations and critical accounts, ensuring timely resolution and stakeholder confidence.
- Drive continuous improvement in Customer Success processes, tools, and operating rhythm.

Qualifications & Experience :





- 3-8 years in Customer Success, Account Management, or related roles in the SaaS/Cloud space.
- Proven experience managing renewals and contributing to account growth (upsell/cross-sell).
- Experience handling international customers (US, UK, Canada, Australia preferred).
- Prior experience mentoring or leading a small team is preferred.
- Strong understanding of SaaS business models and customer lifecycle management.
- Comfortable working with CRM tools, customer data, and usage insights.
- Robust communication, stakeholder management, and problem-solving skills.

Key Success Metrics (Alignment Focus) : Performance in this role will be evaluated based on a balanced view of:

- Revenue Retention & Growth: Ability to sustain and grow existing customer revenue through renewals and expansion
- Customer Health & Adoption: Depth of product usage, engagement levels, and realization of customer value
- Churn Risk Management: Early identification and effective mitigation of at-risk accounts
- Revenue Predictability: Accuracy in forecasting renewals and visibility into account-level risks and opportunities
- Customer Experience: Overall satisfaction, relationship strength, and trust built with stakeholders
- Execution Consistency: Discipline in account coverage, engagement cadence, and lifecycle management
- Team Effectiveness: Alignment, productivity, and capability development of the CSM team

This role is critical in driving long-term customer value, retention, and growth for Cubic Logics.

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Total years of experience
- Current CTC (in LPA)
- Expected CTC (in LPA)
- Notice period (in days)

Work Location: In person

📌 Customer Success Manager (Bengaluru)
🏢 Cubic Logics India
📍 Bengaluru