What You’ll Do :

- Track, manage, and respond to reviews across platforms (yes, even the “1 star
- didn’t like the delivery guy’s vibe” ones)
- Turn negative feedback into positive brand moments
- Work closely with CS, marketing, and ops to actually fix issues (not just reply

“sorry for the inconvenience”)

- Build and scale ORM processes
- Keep a sharp eye on brand sentiment across channels

What We’re Looking For (Non-Negotiable) :

- 4-6 years of ORM experience in a D2C brand (mandatory)
- Excellent written communication (you know when to be empathetic vs witty)
- Strong crisis-handling ability — trolls don’t scare you
- Data-driven mindset with strong ownership
- Ability to thrive in a rapid-paced environment

Why Join Us :

- You’ll solve real problems, not just reply to them
- High ownership, high impact role
- Fast-moving team, zero boring scripts

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits :

- Provident Fund

Work Location: In person

📌 Orm (Online Reputation Manager) (Mumbai)
🏢 Flo Mattress
📍 Mumbai