Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Key Responsibilities:





- Quality Assurance Managemento Develop and implement a comprehensive quality assurance program for aligned Process / LOBs serviceso Establish communicate and monitor quality standards performance metrics and key performance indicators KPIso Conduct regular quality audits and evaluations of processes transactions and customer interactions
- Team Leadershipo Lead mentor and motivate a team of quality assurance professionalso Provide coaching and training to ensure consistent and high quality performanceo Foster a culture of accountability continuous improvement and teamwork within the quality team
- Continuous Improvemento Identify areas of improvement and work with cross functional teams to implement enhancementso Proactively address service gaps and implement corrective actions to prevent future issueso Stay up to date with industry best practices and emerging trends to enhance our services Quality
- Reportingo Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success storieso Analyze data to identify root causes of quality issues and recommend solutions
- Client and Stakeholder Communicationo Collaborate with clients to understand their quality expectations and feedbacko Act as a liaison between clients and internal teams to address quality concerns and implement improvements Qualifications

Graduate

📌 Deputy Manager - Transactional Quality (Process Excellence/ Six Sigma) - Nashik
🏢 Wns Global Services
📍 Nashik