Job Title: Restaurant Floor Manager (High-Volume Casual Dine-In)

- Peak Flow Management : Direct the host stand, monitor the waitlist, and strategically assign tables to optimize seating capacity and minimize guest wait times.
- Active Floor Leadership : Run the floor during peak rushes, touch tables to gather guest feedback, and proactively assist servers, runners, and bussers when bottlenecks occur.
- Service Recovery : Intercept and resolve guest complaints instantly on the floor, turning negative situations into positive experiences before the guest leaves.
- Staff Coordination : Conduct pre-shift team meetings, assign floor stations, manage staff break rotations, and ensure side-work checklists are fully completed.
- FOH/BOH Liaison : Communicate constantly with the kitchen expeditor to monitor ticket times, manage order pacing, and resolve food modifications efficiently.
- Opening/Closing Duties : Manage cash drawers, perform safe drops, secure the premises, and complete daily shift reports detailing sales, labor, and floor incidents.
- Policy Enforcement : Ensure all front-of-house staff strictly adhere to steps of service, grooming standards, safety protocols, and responsible alcohol service.

Skills and Qualifications

- Experience :



2+ years of floor supervision or shift management experience in a high-volume, fast-casual, or casual dine-in restaurant.
- Crowd Management : Proven ability to manage long wait lines, handle high-stress situations, and make quick, logical decisions under pressure.
- Communication : Exceptional verbal communication skills to coordinate a large team and interact warmly with a high volume of diverse guests.
- Tech Literacy : Proficiency with high-volume POS systems (e.g., Toast, Aloha) and digital waitlist/reservation platforms (e.g., OpenTable, Yelp Guest Manager).
- Availability : Total flexibility to work high-volume shifts, including Friday nights, weekends, and major holidays.
- Locations : Chityala and Suryapet.

Physical Requirements

- Ability to remain on your feet, moving at a quick pace for up to 9-10 hours per shift.
- Ability to navigate a crowded dining room safely and efficiently.
- Ability to lift and carry heavy trays, highchairs, or bins up to 15 kg (30 lbs) when supporting the team.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Restaurant Duty Manager (Suryapet)
🏢 People Combine Hospitality
📍 Suryapet