Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

POSITION TITLE: Customer Renewal Manager (CRM) - Remote

The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers in a defined Unit/Area. As part of Teradata’s Go-To-Market (GTM) organisation, this position will serve as the primary role responsible for sustaining/renewing customers and growing our ARR baseline. The CRM will partner closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions prevention.

The CRM will be responsible for managing several customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy. The CRM will work with the account team on account planning to identify customer needs/risks and opportunities both in preparation for upcoming renewals as well as mid-term adjustments and Cloud opportunities. The CRM is responsible for being the expert in Teradata’s renewal/sustainment strategy and works directly with the customer to negotiate standard and custom renewals including terms, SLAs and penalties. The CRM will align the renewal strategy with the Account Executive (AE), Customer Solution Architect (CSA) and wider account team to achieve optimal results.





What You'll Do

As an integrated member of the GTM account team, this role is primarily responsible for retaining recurring revenue across Teradata’s business through exceptional renewal sales execution. This includes building and maintaining strong partnerships with both internal and customer stakeholders.

Renewal Scope Areas Include :

- Basic understanding of the components that make up a renewal in order to articulate the e2e solution.
- Understanding of sales process including managing account relationships and customer interaction.
- Renewals includes any revenue in Teradata that has been previously sold and should be retained through repeat contracting on a scheduled basis, including Term, Cloud, Maintenance and SWUR.
- Turn-key Renewals: CRM will own the oversight of the renewal process, managing customer engagement supported by the process from the back-office teams.
- Upsell/Cross-Sell/New-Sell: In certain circumstances the CRM will own the sales cycle for the generation of new revenue. This will be part of the normal renewal lifecycle in accounts, where there is prospect to expand the scope of the renewal to new business, like increasing a customer support Success Tier and Cloud services.
- Customer Presentations: Prepare and deliver customer presentations to align with business objectives and ensure common understanding of scope of work and renewal strategy. Renewal Contract documentation:



Be responsible for overseeing or/and preparation & development of renewal contract/SOW as necessary.
- Technical knowledge of database systems, operating systems (desirable)

Account planning, selling and negotiating are core elements of success in this role. This role will focus on :

- Effective account planning and renewal preparation, leveraging the entire Teradata portfolio to protect and drive recurring revenue growth
- Renewing Teradata's recurring revenue footprint with existing customers with on-time accuracy and oversight of all contract lifecycle management activities
- Creation and execution of Cancel and Erosion save plans, with the aim to increase customer retention and revenue retention.
- Maintaining forecast accuracy and participating in Sales Outlook cadence calls
- Participate in quarterly services delivery and operational excellence reviews
- Capable of understanding Teradata analytic technology, to find the customer value and competitive position that drives price in opportunities for customer use of Teradata products and services
- Creative thinker able to come up with alternatives that increase offer effectiveness and protect current and future price realization
- Ability to work closely with sales and sales management, and draw on other company resources
- The ability to professionally discuss business issues with management and offer advice and alternatives
- Ability to review and interpret complex contract/customer agreement detail

It will be vital for the CRM to build strong relationships and drive collaboration with other functions in the business.

- BSc/BA degree or equivalent
- Minimum of 5 years related work experience

What You Bring :

- Demonstr

📌 Customer Renewal Manager (CRM) (Pune)
🏢 Teradata
📍 Pune